SERVICE BDC

OBRIEN AUTO GROUP; Bellevue (WA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Bonuses

Paid holidays

Vacation

Medical/Dental/Vision/RX

Disability Insurance (Short/Long Term)

Life Insurance

401(k) plus company match

Job summary

Lexus of Bellevue is seeking Service BDC Associates to support service scheduling and guest communications. This is a full-time and part-time position based in Bellevue, WA, aimed at ensuring accurate guest requests for service and timely follow-up with customers.

You will input appointments, assist service advisors, maintain filing systems, and help with reporting while upholding a cooperative, courteous, and non-discriminatory approach.

Responsibilities

• Input all appointments in a timely manner.
• Maintain stock of coffee and snack area.
• Clean coffee and snack area.
• Perform nightly cleaning and stocking of coffee machine.
• Assist service advisors in answering customer questions in regard to logistics and scheduling.
• Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports.
• Filing, including original Loaner Agreements, and maintain accurate filing system.
• Call back missed appointments.
• Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).
• Assist the booking department.
• Perform follow up and report back to advisors and management.
• Train in prescribed protocol as set forth in BDC phone script.
• Perform other duties as assigned by management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to the company policy regarding non-discrimination and harassment.

Job description

Job Details

Job Location: LOB - Bellevue, WA 98004, Position Type: Full Time, Lexus of Bellevue, a dealership in the O'Brien Auto Group, is currently interviewing for a full-time and part-time Service BDC Associates. Our Service BDC Associates are the key to our customers having the best service experience possible. The BDC Associates is responsible for assuring the accuracy of guest requests for Service and contacting guests that may be overdue for Service.

This position pays $16 per hour plus bonuses.

All employees subject to eligibility requirements, we offer the following benefits:

• Bonuses


• Paid holidays pursuant to the annual holiday calendar (typically five holidays)


• Vacation – based on hire date and paid based on position.


• Medical/Dental/Vision/RX


• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending


• 401(k) plus company match

Responsibilities to Include:

• Input all appointments in a timely manner.


• Maintain stock of coffee and snack area.


• Clean coffee and snack area.


• Perform nightly cleaning and stocking of coffee machine.


• Assist service advisors in answering customer questions in regard to logistics and scheduling.


• Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports.


• Filing, including original Loaner Agreements, and maintain accurate filing system.


• Call back missed appointments.


• Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors).


• Assist the booking department.


• Perform follow up and report back to advisors and management.


• Train in prescribed protocol as set forth in BDC phone script.


• Perform other duties as assigned by management.


• Regular attendance is essential.


• Work in cooperative, positive & professional manner with all personnel in the company.


• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.


• Must conform to the company policy regarding non-discrimination and harassment.

Equipment/Machines/Tools Typically Used:

Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.

Chemicals:

Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will always follow all safety directives.

Physical Demands:

Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.

Employment offers are contingent upon successful completion of a comprehensive background screening.

Lexus of Bellevue is an equal opportunity employer and a drug-free workplace.