Service BDC

Lexus; Orland Park (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

401k with match

Paid vacation

Job summary

Lexus of Orland is seeking a Service Business Development professional to strengthen our growing team. The role focuses on handling inquiries, scheduling appointments, and delivering exceptional customer service across departments.

Ideal candidates will demonstrate strong communication skills, multitasking ability, and a proactive approach to resolving inquiries while adhering to dealership standards and daily workflow. Equal opportunity employer.

Qualifications

• Excellent verbal and written communication skills.
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to manage multiple tasks with prioritization and responsiveness.

Responsibilities

• Handle all incoming calls.
• Schedule all appointments.
• Respond to emails in a professional, well-spoken manner.
• Make follow up calls - customer satisfaction.
• Look up national service history - Dealership Daily.
• Call customers to advise parts are in and set up appointments for install.
• Direct customers to product information resources, including those available on the internet.
• Deliver inquiries/messages intended for other sales personnel and departments promptly.
• Other duties as assigned.

Skills

Verbal and written communication

Time management

Prioritization

Multitasking

Tools

Microsoft Word

Excel

Outlook

Job description

Lexus of Orland is search of Service Business Development individual to join our growing team. Our BDC staff offers an amazing working department.

Benefits

• Health
• Dental
• Vision
• Life
• 401k with match
• Paid vacation

Responsibilities

Handle all incoming calls

• Schedule all appointments
• Respond to emails in a professional, well-spoken manner
• Make follow up calls - customer satisfaction.
• Look up national service history - Dealership Daily.
• Call customers to advise parts are in and set up appointments for install.
• Direct customers to product information resources, including those available on the internet

Deliver inquiries/messages intended for other sales personnel and departments promptly

Other duties as assigned

Qualifications

• Excellent verbal and written communication skills
• Proficient with Microsoft Word, Excel, and Outlook

Time Management, Prioritization Skills, And Ability To Multitask Required

Ambitious, goal oriented mentality and eager to improve

Ability to hit sales quotas and closing percentages

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.