Service BDC Representative-Lyon-Waugh Auto group

Lyon-Waugh Auto Group; Peabody (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) options with company match

Paid time off including holidays and volunteer day

Longevity bonuses and paid trips

Employee discounts on services and vehicles

Job summary

Lyon-Waugh Auto Group is seeking a Full-Time Service BDC Representative to join our team in Peabody, MA. We value positive energy, professionalism, and a commitment to exceptional customer service. Your role includes welcoming clients, scheduling appointments, and assisting with inquiries.

We offer a competitive compensation plan with an estimated annual salary between $50,000 and $65,000, alongside comprehensive benefits like a 401(k) match, PTO, and employee discounts. If you have a passion for customer service and a keen attention to detail, apply today!

Qualifications

• Previous experience in automotive BDC preferred, but will train the right candidate.
• Clear, professional communication skills—both verbal and written.
• Proficient with Microsoft Word, Outlook, and Excel.
• Strong attention to detail.
• Highly organized and dependable.

Responsibilities

• Welcome clients in person or on the phone.
• Schedule service appointments and deliveries.
• Make outbound calls for appointment reminders and open recalls.
• Assist clients with common questions and direct them to personnel.

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Job description

Description

Join Our Team as a Full-Time Service BDC Representative!

The Lyon-Waugh Auto Group is searching for positive, driven individuals to join our diverse team as Full-Time Service BDC Representatives. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!

Schedule: Monday–Saturday, with one scheduled weekday off

Compensation Plan: Base hourly rate of $20-$25, plus monthly bonus

Estimated Annual Compensation Range: $50,000.00-$65,000.00

What You’ll Be Doing

• Welcome clients in person at the desk or on the phone
• Schedule service appointment
• Schedule valet pick up appointments, working with valet drivers
• Schedule deliveries
• Make outbound calls for appointment reminders, missed appointments, declined services and upcoming maintenance
• Assist clients with common questions and direct them to appropriate personnel
• Contact clients with open recalls, campaigns, special order parts
• Other duties assigned by management team

What we can offer you

• Comprehensive benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• Longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonus
• Smoke free campuses

Requirements

• Previous experience in automotive BDC preferred, but will train the right candidate
• Clear, professional communication skills—both verbal and written
• Proficient with Microsoft Word, Outlook, and Excel
• Strong attention to detail
• Highly organized and dependable
• Confident phone presence with a friendly, helpful tone

If this sounds like the right fit for you, we’d love to connect. Apply today and take the next step in your career with the Lyon-Waugh Auto Group!