Experienced BDC Representative-Porsche Nashua

Lyon-Waugh Auto Group; Nashua (NH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits package

401(k) match

PTO with holidays

Birthday off

Volunteer day

Employee discounts

Event tickets

Referral bonus

Smoke-free campus

Job summary

Porsche Nashua, part of the Lyon-Waugh Auto Group, is seeking a Full-Time BDC Representative to join our diverse team. We value positive energy, professionalism, and a passion for outstanding customer service as you support clients at the desk or on the phone.

Schedule Monday–Saturday with one weekday off. Compensation includes a base hourly rate plus a monthly bonus structure designed to reward performance and tenure.

Qualifications

• Previous automotive BDC experience preferred, but training is available.
• Clear, professional communication skills, verbal and written.
• Familiarity with a multi-line phone system and CRM tools.
• Highly organized, detail-oriented, and dependable.

Responsibilities

• Welcome clients in person or by phone at the desk.
• Schedule and coordinate sales, test drives, deliveries, and service appointments.
• Respond promptly to calls and digital inquiries to move the client journey forward.
• Make outbound reminders for appointments and maintenance.
• Assist clients with common questions and direct them to the right person.
• Identify new sales opportunities from current owners and prospects.
• Use CRM and portfolio tools to track leases, maturities, and equity opportunities.
• Collaborate with the sales team to develop opportunities from various client segments.
• Keep daily reports organized and updated, follow up with clients and team.
• Other duties as assigned by management.

Skills

Customer service

CRM

Phone etiquette

Organization

Attention to detail

Tools

Microsoft Word

Outlook

Excel

Job description

Description

Join Our Team as a BDC Representative!

Porsche Nashua, part of the Lyon-Waugh Auto Group, is searching for positive, driven individual to join our diverse team as Full-Time BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!

Schedule: Monday–Saturday, with one scheduled weekday off
Compensation: Base hourly rate & monthly bonus structure

• What You’ll Be Doing:
• Welcome clients in person at the desk or on the phone
• Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments.
• Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey.
• Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
• Assist clients with common questions and direct them to appropriate personnel
• Contact clients with open recalls, campaigns, special order parts
• Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle, or explore a new Porsche.
• Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers.
• Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership's client base.
• Keeping daily reports organized and up to date
• Following up with clients and internal team members
• Other duties assigned by management team
  

What we can offer you:

• Comprehensive benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonus
• Smoke free campuses

Requirements

• Previous experience in automotive BDC preferred, but will train the right candidate
• Clear, professional communication skills—both verbal and written
• Proficient with Microsoft Word, Outlook, and Excel
• Strong attention to detail
• Highly organized and dependable
• Familiarity with a multi-line phone system
• Confident phone presence with a friendly, helpful tone