Automotive Service BDC Representative

Rafferty Subaru; Newtown Square (Delaware County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

Service

Job summary

Rafferty Subaru in Newtown Square, PA is seeking an Automotive Service BDC Representative to be the friendly voice behind our service department, handling calls, scheduling appointments, and guiding customers through service inquiries.

In this full-time role you will support service advisors, coordinate visits, and educate customers on recommended maintenance, contributing to high customer satisfaction and strong NPS scores.

Qualifications

• Prior experience in a BDC, dealership, or customer service role.
• Familiarity with automotive service or Subaru vehicles is a plus.
• Excellent phone and communication skills.
• Strong organizational skills and attention to detail.
• Able to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Manage a high volume of inbound and outbound calls and respond to customer inquiries in a timely, friendly manner.
• Schedule service appointments using Subaru's dealer management systems.
• Confirm upcoming appointments and follow ups.
• Collaborate with service advisors, parts and managers to coordinate customer visits efficiently.
• Educate customers about recommended maintenance.
• Keep accurate records of customer communications and service interactions.
• Help maintain high levels of customer satisfaction and NPS scores.

Skills

Excellent phone and communication

Customer service

Organizational skills

Team-oriented

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Title: Automotive Service BDC Representative
Location: Rafferty Subaru - Newtown Square, PA
Job Type: Full-Time
Salary: Hourly Rate / Paid Weekly
Company: Rafferty Subaru

About Us:

Rafferty Subaru has proudly served the Delaware County community for over 40 years, delivering exceptional Subaru service and customer care. As a family-owned dealership with a loyal customer base and a strong commitment to the Subaru Love Promise, we're looking to grow our team with dedicated professionals who share our passion for excellence and integrity.

We are currently seeking a reliable, customer-focused Automotive Service BDC Representative to join our award-winning Service Department. This is a great opportunity to build a long-term career with a trusted brand and a supportive team.

Position Overview:

As a Service BDC Representative, you'll be the friendly voice behind our service department—answering calls, scheduling appointments, and assisting customers with service inquiries. You will play a key role in maintaining our outstanding customer satisfaction and ensuring a smooth and efficient service experience for every Subaru owner who contacts us.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls and respond to customer inquiries in a timely, friendly manner
• Schedule service appointments using Subaru's dealer management systems
• Confirm upcoming appointments and follow ups
• Collaborate with service advisors, parts and managers to coordinate customer visits efficiently
• Educate customers about recommended maintenance
• Keep accurate records of customer communications and service interactions
• Help maintain high levels of customer satisfaction and NPS scores

Requirements:

• Previous experience in a BDC, dealership, or customer service role preferred
• Familiarity with automotive service or Subaru vehicles is a plus
• Excellent phone and communication skills
• Strong organizational skills and attention to detail
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office is a plus
• High school diploma or equivalent required

What We Offer:

• Competitive pay
• Monthly Bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on vehicles, parts, and service
• Supportive team atmosphere with opportunities for growth
• Subaru brand training and development

Join the Rafferty Subaru Family:

If you're passionate about delivering excellent customer service and want to be part of a trusted and growing dealership, we'd love to hear from you.