Automotive Service BDC

Treasure Valley Subaru; Nampa (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401K matching

Employee discount

Health insurance

Life insurance

DailyPay

EAP

Job summary

Treasure Valley Subaru is seeking a friendly, organized Service BDC Representative to join our team in Idaho. You will be the vital link between customers and our service department, helping schedule appointments, answer questions, and follow up on service needs so every interaction starts on the right foot.

You’ll communicate with customers by phone, text, and email, work closely with service advisors, and maintain accurate records in dealership systems.

Qualifications

• Strong customer service and communication skills.
• Professional phone presence and etiquette.
• Comfortable making inbound and outbound calls.
• Able to multitask and stay organized in a busy environment.
• Basic computer skills and ability to learn new systems.
• Dependable, positive, and team-oriented.
• Previous BDC/call center or dealership experience is a plus, but not required.

Responsibilities

• Answer incoming service calls and assist customers with scheduling appointments.
• Make outbound calls to follow up with customers regarding service needs.
• Respond to customer inquiries by phone, text, and email.
• Schedule and confirm service appointments.
• Provide customers with basic information about dealership service offerings.
• Maintain accurate customer and appointment information in dealership systems.
• Work closely with service advisors and other team members to ensure a smooth customer experience.
• Follow up with customers and help maintain strong relationships.
• Deliver friendly, professional service during every customer interaction.

Skills

Customer service

Phone presence

Outbound calls

Organization

Basic computer skills

Team player

Job description

Description

Treasure Valley Subaru is looking for a friendly, organized, and motivated Service BDC Representative to join our team!

In this role, you’ll be an important connection between our customers and our service department. You’ll help customers schedule appointments, answer questions, follow up on service needs, and make sure every interaction with our dealership starts off on the right foot.

If you enjoy talking with people, providing great customer service, and working in a fast-paced team environment, we’d love to meet you!

Responsibilities:

• Answer incoming service calls and assist customers with scheduling appointments
• Make outbound calls to follow up with customers regarding service needs
• Respond to customer inquiries by phone, text, and email
• Schedule and confirm service appointments
• Provide customers with basic information about dealership service offerings
• Maintain accurate customer and appointment information in dealership systems
• Work closely with service advisors and other team members to ensure a smooth customer experience
• Follow up with customers and help maintain strong relationships
• Deliver friendly, professional service during every customer interaction

Qualifications:

• Strong customer service and communication skills
• Friendly and professional phone presence
• Comfortable making both inbound and outbound calls
• Ability to multitask and stay organized in a busy environment
• Basic computer skills and ability to learn new systems
• Dependable, positive, and team-oriented
• Previous BDC, call center, customer service, or dealership experience is a plus, but not required

Benefits:

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified DailyPay partner.
• Employee assistance program.

Join Treasure Valley Subaru

You don’t have to be an automotive expert to be successful in this position. We’re looking for someone who genuinely enjoys helping people, communicates well, and is ready to learn.