Service BDC Representative

Auffenberg Hyundai; Shiloh (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Auffenberg Hyundai is seeking a dedicated Service BDC Representative to join their team. This role involves being the first point of contact for customers, addressing inquiries, and ensuring high levels of customer satisfaction. If you're customer-focused and skilled at communication, apply today to start your journey with us!

Qualifications

• Must have basic computer skills.
• Strong communication and customer service skills are essential.
• Must be able to handle a high volume of calls efficiently.

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Resolve customer complaints and identify their needs.
• Document interactions using call center software and CRM systems.

Skills

Customer focus

Communication

Problem-solving

Empathy

Basic computer skills

Job description

ATTENTION! Auffenberg Hyundai is now hiring!

Come join our growing team & experience our new state of the art facility!

NEW ADDRESS: 1050 Berg Blvd, Shiloh, IL 62269

Job Role: Part- time ServiceBDC Representative

Job Summary:

We are seeking a dedicated and customer-focused Service BDC Representative to join our service team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services. Your goal is to ensure customer satisfaction through professional, prompt, and courteous service.

Key Responsibilities:

• Basic computer skills are a MUST

• Handle a high volume of inbound and/or outbound customer calls in a timely and professional manner

• Identify customer needs, clarify information, and provide solutions or alternatives

• Resolve customer complaints with empathy and efficiency

• Use call center software, CRM systems, and knowledge bases to research and document interactions

• Follow communication “scripts” when handling different topics

• Escalate unresolved issues to the appropriate internal teams or departments

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Meet or exceed individual and team performance goals

• Stay informed about company policies, product updates, and procedures

• Adhere to call center policies regarding attendance, punctuality, and data security

Apply today and we would love to schedule an interview to meet with you!