Service BDC Representative

Auffenberg Hyundai O'Fallon; Shiloh (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Auffenberg Hyundai O'Fallon is seeking a dedicated Service BDC Representative to join their service team. In this entry-level role, you will interact with customers, resolve inquiries, and provide information about products and services, ensuring customer satisfaction. Apply today to become part of our dynamic team!

Qualifications

• Entry-level position in customer service.
• Ability to handle high volume of calls professionally.
• Experience with CRM systems is a plus.

Responsibilities

• First point of contact for customers.
• Resolve customer complaints efficiently.
• Maintain a positive and professional attitude.

Skills

Customer service

Communication

Basic computer skills

Tools

CRM systems

Call center software

Job description

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Auffenberg Hyundai O'Fallon provided pay range

This range is provided by Auffenberg Hyundai O'Fallon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Job Details

ATTENTION! Auffenberg Hyundai is now hiring!

Come join our growing team & experience our new state of the art facility!

NEW ADDRESS: 1050 Berg Blvd, Shiloh, IL 62269

Job Role: Part-time Service BDC Representative

Job Summary:

We are seeking a dedicated and customer-focused Service BDC Representative to join our service team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our products and services. Your goal is to ensure customer satisfaction through professional, prompt, and courteous service.

Key Responsibilities:

• Basic computer skills are a MUST

• Handle a high volume of inbound and/or outbound customer calls in a timely and professional manner

• Identify customer needs, clarify information, and provide solutions or alternatives

• Resolve customer complaints with empathy and efficiency

• Use call center software, CRM systems, and knowledge bases to research and document interactions

• Follow communication “scripts” when handling different topics

• Escalate unresolved issues to the appropriate internal teams or departments

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Meet or exceed individual and team performance goals

• Stay informed about company policies, product updates, and procedures

• Adhere to call center policies regarding attendance, punctuality, and data security

Apply today and we would love to schedule an interview to meet with you!

Additional Details

• Seniority level: Entry level

• Employment type: Full-time

• Job function: Sales and Business Development

• Industries: Motor Vehicle Manufacturing

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