Call Center BDC Representative

Lindsay Lexus of Alexandria; Alexandria (VA); On-site; USD 35,000 - 48,000; Full time

Job summary

Join a leading automotive company as a Customer Service BDC Consultant, where you'll utilize your phone skills and positive attitude to enhance customer satisfaction. Responsibilities include managing calls, scheduling appointments, and ensuring excellent service quality. With comprehensive training and growth opportunities, this role offers a supportive environment to start your career in the automotive industry.

Benefits

Ongoing company-wide training

Growth opportunities

Professional and supportive working environment

Qualifications

• High School Diploma or equivalent required.
• Previous telemarketing or customer service experience preferred.
• Strong communication skills essential.

Responsibilities

• Handle inbound and outbound calls to schedule sales appointments.
• Log customer comments and manage appointment confirmations.
• Maintain customer database up-to-date and generate follow-up communications.

Skills

Verbal communication

Time management

Multi-tasking

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Automotive Customer Service BDC ConsultantLindsay Lexus Of Alexandria

Lindsay Auto Group is currently seeking a Customer Service BDC Consultant for our call center.

The Customer Service BDC Consultantutilizes their selling ability, computer skills, courteous phone manner and positive attitude to set reservations with our clients.

Required Duties Includehandling Inbound and Outbound callswith a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Sales and Service.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Reschedule no-show Customer appointments.
• Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong companyreputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.

We Would Really Like To Hear From You!