Service BDC Representative

Advantage Dealer Group; Naperville (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay + bonuses

Paid training

Career advancement opportunities

Health, dental, and vision insurance

Paid time off

Collaborative team environment

Job summary

Advantage Dealer Group is seeking a Service BDC Representative in Naperville to support service departments by scheduling appointments, retaining customers, and delivering outstanding service.

You will handle inbound inquiries via phone, text, email, and online channels, maintain CRM records, and partner with the service team to maximize appointment opportunities. This role offers paid training, competitive hourly pay with bonuses, and career advancement in a collaborative environment.

Qualifications

• Experience in customer service, BDC, call center, or automotive settings.
• Strong communication and interpersonal abilities.
• Detail-oriented with excellent organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional, dependable, and customer-focused.
• Basic computer and CRM proficiency.

Responsibilities

• Schedule and confirm service appointments.
• Contact customers regarding maintenance recommendations, recalls, and service campaigns.
• Conduct follow-up calls after service visits.
• Respond to inbound service inquiries via phone, text, email, and online channels.
• Maintain accurate customer records in the CRM.
• Assist with customer retention and service marketing initiatives.
• Work closely with the service team to maximize appointment opportunities.
• Deliver a professional and positive customer experience on every interaction.

Skills

Customer service

Call center

Communication

CRM proficiency

Tools

CRM software

Job description

Advantage Dealer Group

Join a Team Focused on Exceptional Customer Care!

Advantage Dealer Group is looking for a dedicated Service BDC Representative to support our service departments by scheduling appointments, retaining customers, and providing outstanding customer service.

This role is ideal for someone who enjoys helping people, communicating with customers, and contributing to a high-performing team.

Responsibilities

• Schedule and confirm service appointments
• Contact customers regarding maintenance recommendations, recalls, and service campaigns
• Conduct follow-up calls after service visits
• Respond to inbound service inquiries via phone, text, email, and online channels
• Maintain accurate customer records in the CRM
• Assist with customer retention and service marketing initiatives
• Work closely with the service team to maximize appointment opportunities
• Deliver a professional and positive customer experience on every interaction

Qualifications

• Previous customer service, BDC, call center, receptionist, or automotive experience preferred
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Ability to manage multiple tasks in a fast-paced environment
• Professional, dependable, and customer-focused
• Basic computer and CRM proficiency

Benefits

• Competitive Hourly Pay + Performance Bonuses
• Paid Training
• Career Advancement Opportunities
• Health, Dental, and Vision Insurance
• Paid Time Off
• Collaborative Team Environment

Start your career with Advantage Dealer Group and help create an exceptional service experience for our customers every day!