BDC Representative - Service

Feldman Automotive; Wixom (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Automotive in Wixom, MI is seeking a Service BDC Representative who combines a customer‑first mindset with tech savvy to support our service department. You will handle inquiries via phone, email, and chat, schedule appointments, and maintain accurate records while collaborating with service advisors.

The role emphasizes building lasting relationships, meeting monthly targets, and using CRM tools to track interactions.

Qualifications

• Previous customer service experience required.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment using multiple computer programs.
• Proficient in Microsoft Office.
• Experience with CRM systems preferred.
• Automotive knowledge a plus but not required.

Responsibilities

• Respond to customer inquiries and concerns through phone, email, and chat channels.
• Schedule and confirm service appointments for clients.
• Follow up with clients to ensure satisfaction with our services.
• Maintain accurate records of client interactions and transactions.
• Collaborate with service departments and other team members to ensure timely and efficient service delivery.
• Continuously strive to improve the customer experience and provide feedback to management.
• Meet and exceed monthly performance metrics and goals.

Skills

Customer service

Communication skills

Multitasking

CRM

Microsoft Office

Call center

Automotive knowledge

Tools

CRM systems

Job description

Description

Do you love working with new technologies and innovative products? This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and maintaining positive relationships with them. You will work closely with team members to ensure that all client needs are met and exceeded.

Responsibilities

• Respond to customer inquiries and concerns through phone, email, and chat channels
• Schedule and confirm service appointments for clients
• Follow up with clients to ensure their satisfaction with our services
• Maintain accurate records of client interactions and transactions
• Collaborate with service departments and other team members to ensure timely and efficient service delivery
• Continuously strive to improve the customer experience and provide feedback to management
• Meet and exceed monthly performance metrics and goals

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.

[Insert company name] is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• Previous customer service experience required, experience in a call center or related environment preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment while utilizing multiple computer programs
• Proficient in Microsoft Office
• Experience with CRM systems preferred
• Automotive knowledge a plus, but not required

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and AD&D
• 401k
• Critical Illness Insurance
• Accident Insurance
• Short and Long Term Disability

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.