Service BDC Representative

Subaru Buick Cadillac Lakeland; Lakeland (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and paid holidays

Ongoing training and career growth

Job summary

Subaru Buick Cadillac Lakeland is seeking a motivated Service BDC Representative to drive service department performance by managing customer communications, scheduling service appointments, and supporting retention. You will be the link between customers and the service team, ensuring a positive experience and efficient operations.

Responsibilities include proactive outreach via phone, email, text, and CRM, prompt inquiries handling, and collaboration with Service Advisors.

Qualifications

• Experience in customer service, sales or call center (automotive experience preferred).
• Strong verbal and written communication skills.
• Highly organized with ability to multitask in a fast-paced environment.
• Proficient with CRM systems and Microsoft Office.
• Positive, energetic, customer-first attitude.
• Bilingual skills are a plus.

Responsibilities

• Proactively contact existing and prospective customers by phone, email, text, and CRM to schedule service appointments.
• Respond promptly and professionally to inbound service inquiries.
• Follow up on declined service recommendations and missed appointments.
• Maintain accurate and detailed records of all customer interactions in the CRM.
• Collaborate with Service Advisors and management to optimize scheduling and customer experience.
• Support service marketing initiatives, appointment reminders, and customer satisfaction follow-ups.
• Meet or exceed daily and monthly contact and appointment performance goals.

Skills

Customer service

Communication

Multitasking

Organizational skills

Bilingual (nice to have)

Tools

CRM systems

Microsoft Office

Job description

Subaru Buick Cadillac Lakeland is a leading automotive dealership committed to delivering exceptional customer service and vehicle care. We foster a dynamic, team-oriented environment that values professionalism, accountability, and growth. We are currently seeking a motivated and customer-focused Service BDC Representative to join our Service Department.Position OverviewThe Service BDC Representative plays a critical role in driving service department performance by managing customer communications, scheduling service appointments, and supporting customer retention efforts. This role serves as a key link between our customers and service team, helping ensure a positive and efficient service experience.Key ResponsibilitiesProactively contact existing and prospective customers via phone, email, text, and CRM systems to schedule service appointmentsRespond promptly and professionally to inbound service inquiriesFollow up on declined service recommendations and missed appointmentsMaintain accurate and detailed records of all customer interactions in the CRMCollaborate with Service Advisors and management to optimize scheduling and customer experienceSupport service marketing initiatives, appointment reminders, and customer satisfaction follow-upsMeet or exceed daily and monthly contact and appointment performance goalsQualificationsPrior experience in customer service, sales, or call center environment (automotive experience preferred)Strong verbal and written communication skillsHighly organized with the ability to multitask in a fast-paced environmentProficient with CRM systems and Microsoft OfficePositive, energetic, and customer-first attitudeBilingual skills are a plusPre-Employment RequirementsEmployment is contingent upon successful completion of a background checkPre-employment drug screening is requiredWhat We OfferCompetitive compensation with performance-based incentivesMedical, dental, and vision insurance401(k) retirement planPaid time off and paid holidaysOngoing training and career advancement opportunitiesSupportive, team-oriented work environmentWe are a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer (EOE).