BDC Representative

Myers Auto Group; Lakeland (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package available

Positive team environment

Growth and advancement opportunities

Job summary

Myers Auto Group in Lakeland, FL, is looking for an experienced Business Development Center (BDC) Representative to enhance their team. The candidate should have a proven automotive BDC track record, communication skills, and a commitment to exceptional customer service.

Responsibilities include managing customer communications, scheduling appointments, and maintaining accurate records. The position offers competitive compensation, benefits, and opportunities for professional growth.

Qualifications

• Previous automotive BDC experience required.
• Strong phone, communication, and customer service skills.
• Experience working with CRM systems.

Responsibilities

• Handle inbound and outbound customer calls, emails, texts, and internet leads.
• Schedule and confirm sales and service appointments.
• Follow up with prospective and existing customers.
• Maintain accurate customer records in the CRM system.

Skills

Strong phone communication

Customer service skills

CRM system experience

Job description

Job Details

Job Location: SBC Lakeland - Lakeland, FL 33813

Job Category: Automotive

Experienced BDC Representative – SBC Lakeland

SBC Lakeland is seeking an experienced and motivated Business Development Center (BDC) Representative to join our growing team. The ideal candidate will have a proven track record in automotive BDC, excellent communication skills, and a passion for delivering exceptional customer service while helping drive dealership sales and service opportunities.

Responsibilities

• Handle inbound and outbound customer calls, emails, texts, and internet leads
• Schedule and confirm sales and service appointments
• Follow up with prospective and existing customers
• Maintain accurate customer records in the CRM system
• Work closely with the sales and service teams to maximize appointment show rates
• Meet and exceed daily, weekly, and monthly performance goals
• Provide a professional and positive customer experience at every interaction

Qualifications

• Previous automotive BDC experience required
• Strong phone, communication, and customer service skills
• Experience working with CRM systems
• Ability to multitask and thrive in a fast-paced environment
• Goal-oriented with a strong work ethic
• Professional attitude and appearance

What We Offer

• Competitive compensation
• Benefits package available
• Positive team environment
• Growth and advancement opportunities

Pre-employment background check and drug screening required.

SBC Lakeland is a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer (EOE).