Service BDC Pro - Drive Service Appointments

Sonic-Automotive; Richardson (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

NORTH CENTRAL FORD, part of the Sonic Automotive family, is hiring a Service BDC Associate in a full-time on-site role. The position focuses on generating service appointments, handling internet inquiries, and maintaining accurate CRM records to deliver excellent customer experiences.

Hourly pay ranges from $18 to $20, depending on experience. You will join a team that values ethical behavior, strong communication, and attentiveness to customer needs in a fast-paced dealership environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.

Skills

Verbal communication

Written communication

Team player

Call center experience

Organizational skills

Time management

Job description

NORTH CENTRAL FORD, part of the Sonic Automotive family, is hiring a Service BDC Associate in a full-time on-site role. The position focuses on generating service appointments, handling internet inquiries, and maintaining accurate CRM records to deliver excellent customer experiences.

Hourly pay ranges from $18 to $20, depending on experience. You will join a team that values ethical behavior, strong communication, and attentiveness to customer needs in a fast-paced dealership environment.