Service BDC Leader: Grow Appointments & Retention

Southern-441-Toyota-; Florida; On-site; USD 70,000 - 95,000; Full time

Job summary

Southern 441 Toyota is seeking a Service BDC Manager to lead the Service Business Development Center, optimize inbound and outbound communications, and maximize service opportunities. You will recruit, train, coach, and manage the BDC team, coordinating with Fixed Operations leadership to boost appointments, retention, and repair order opportunities while maintaining outstanding customer experience.

Strong leadership, coaching, scheduling, and performance reporting are essential as you balance

Qualifications

• Experience leading a Service BDC or call-center in an automotive setting.
• Ability to train, coach, and hold employees accountable.
• Strong organizational skills and capacity to manage high contact volumes.

Responsibilities

• Leads and manages daily Service BDC operations and staff.
• Recruits, trains, coaches, and supervises BDC representatives.
• Conducts regular training on appointment setting and processes.
• Ensures prompt, professional handling of inbound/outbound communications.
• Monitors appointments, show rates, and repair orders generated.

Skills

Leadership

Training & coaching

Customer service

CRM & DMS

Education

High school diploma

Tools

DMS software

CRM software

Microsoft Office

Scheduling systems

Job description

Southern 441 Toyota is seeking a Service BDC Manager to lead the Service Business Development Center, optimize inbound and outbound communications, and maximize service opportunities. You will recruit, train, coach, and manage the BDC team, coordinating with Fixed Operations leadership to boost appointments, retention, and repair order opportunities while maintaining outstanding customer experience.

Strong leadership, coaching, scheduling, and performance reporting are essential as you balance