Service BDC Client Care Specialist

Miltonmartintoyota; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Short-Term Disability

Paid Time Off

Employee Discounts

Employee Rewards Program

Work-Life Balance

Career Growth

Training and Development

Supportive Team

Modern Facility

Job summary

Milton Martin Toyota is seeking a Service BDC Client Care Coordinator to join our Service Business Development Center (BDC). You will answer inbound calls, schedule and manage service appointments, and follow up with customers to create an outstanding service experience from the first interaction.

This role is ideal for candidates with experience in customer service, call centers, appointment scheduling, or dealership BDC operations.

Qualifications

• Experience in customer service, call centers, BDC, or administrative support preferred.
• Strong verbal communication and active listening skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Schedule, confirm, and manage service appointments.
• Make outbound calls regarding recalls, ToyotaCare maintenance, loyalty programs, service reminders, and extended warranty opportunities.
• Review customer service history and recommend maintenance services when scheduling appointments.
• Maintain accurate customer information using CRM and DMS software.
• Stay current on Toyota service campaigns, recalls, promotions, and maintenance recommendations.
• Deliver exceptional customer service while maintaining a positive and professional attitude.
• Work closely with service advisors and the service department to ensure a seamless customer experience.

Skills

Customer Service

Appointment Scheduling

CRM

DMS

Tools

CRM

DMS

Job description

Milton Martin Toyota is seeking a Service BDC Client Care Coordinator to join our Service Business Development Center (BDC). You will answer inbound calls, schedule and manage service appointments, and follow up with customers to create an outstanding service experience from the first interaction.

This role is ideal for candidates with experience in customer service, call centers, appointment scheduling, or dealership BDC operations.