Service BDC Specialist: Appointments & Customer Care

Theodore Robins Ford; Costa Mesa (CA); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Vehicle discounts

Career growth

Inclusive work environment

Health and wellness programs

Employee discounts on services

Résumé du poste

Theodore Robins Ford in Costa Mesa, CA is seeking a detail-oriented BDC professional to manage service-related calls, schedule appointments, and maintain accurate CRM records. The role focuses on delivering excellent customer experiences and driving repeat business.

You will collaborate with service teams, support marketing efforts, and help optimize the overall customer journey in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or BDC role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Reliable and punctual with a strong work ethic.

Responsabilités

• Handle inbound and outbound customer calls professionally and promptly, specifically for the service department.
• Schedule and confirm appointments for the service department.
• Maintain and update customer records in the CRM system.
• Follow up with customers to ensure satisfaction and generate repeat business.
• Collaborate with service teams to optimize customer experience.
• Assist in managing marketing campaigns and lead generation activities related to service.

Connaissances

Customer service

CRM experience

Communication

Organization

Multitasking

Formation

High school diploma

Associate degree preferred

Outils

CRM software

Microsoft Office

Description du poste

Theodore Robins Ford in Costa Mesa, CA is seeking a detail-oriented BDC professional to manage service-related calls, schedule appointments, and maintain accurate CRM records. The role focuses on delivering excellent customer experiences and driving repeat business.

You will collaborate with service teams, support marketing efforts, and help optimize the overall customer journey in a fast-paced dealership environment.