Service BDC Representative

Miltonmartintoyota; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Short-Term Disability

Paid Time Off

Employee Discounts

Employee Rewards Program

Work-Life Balance

Career Growth

Training and Development

Supportive Team

Modern Facility

Job summary

Milton Martin Toyota is seeking a Service BDC Client Care Coordinator to join our Service Business Development Center (BDC). You will answer inbound calls, schedule and manage service appointments, and follow up with customers to create an outstanding service experience from the first interaction.

This role is ideal for candidates with experience in customer service, call centers, appointment scheduling, or dealership BDC operations.

Qualifications

• Experience in customer service, call centers, BDC, or administrative support preferred.
• Strong verbal communication and active listening skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Schedule, confirm, and manage service appointments.
• Make outbound calls regarding recalls, ToyotaCare maintenance, loyalty programs, service reminders, and extended warranty opportunities.
• Review customer service history and recommend maintenance services when scheduling appointments.
• Maintain accurate customer information using CRM and DMS software.
• Stay current on Toyota service campaigns, recalls, promotions, and maintenance recommendations.
• Deliver exceptional customer service while maintaining a positive and professional attitude.
• Work closely with service advisors and the service department to ensure a seamless customer experience.

Skills

Customer Service

Appointment Scheduling

CRM

DMS

Tools

CRM

DMS

Job description

Job Type

Full-Time

Description

Service BDC

Location

Gainesville, GA

Department

Service / Business Development Center (BDC)

Employment Type

Full-Time

Job Summary

Milton Martin Toyota is seeking a Service BDC Client Care Coordinator to join our Service Business Development Center (BDC). In this customer service role, you will answer inbound calls, schedule service appointments, follow up with customers, and help create an outstanding service experience from the first interaction. This position is ideal for candidates with experience in customer service, call centers, appointment scheduling, automotive service, dealership BDC operations, or administrative support.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Company Match
• Employer-Paid Basic Life Insurance with AD&D
• Employer-Paid Short-Term Disability Coverage
• Paid Time Off
• Employee Discounts
• Employee Rewards Program
• Work-Life Balance
• Career Growth Opportunities
• Ongoing Training and Development
• Supportive Team Environment
• Modern Facility and Equipment

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Schedule, confirm, and manage service appointments.
• Make outbound calls regarding recalls, ToyotaCare maintenance, loyalty programs, service reminders, and extended warranty opportunities.
• Review customer service history and recommend appropriate maintenance services when scheduling appointments.
• Maintain accurate customer information using CRM and dealership management system (DMS) software.
• Stay current on Toyota service campaigns, recalls, promotions, and maintenance recommendations.
• Deliver exceptional customer service while maintaining a positive and professional attitude.
• Work closely with service advisors and the service department to ensure a seamless customer experience.

Qualifications

• Previous customer service, call center, BDC, receptionist, appointment scheduling, or administrative experience preferred.
• Strong verbal communication and active listening skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask in a fast-paced, high-volume environment.
• Comfortable learning and using CRM, DMS, and scheduling software.
• Professional phone etiquette.
• Positive attitude with a strong work ethic.
• Ability to work independently and as part of a team.
• Bilingual candidates are encouraged to apply.

Preferred Experience

• Automotive dealership or service department experience.
• Experience with CRM or dealership management software.
• Knowledge of Toyota products or automotive maintenance is a plus but not required.

Why Join Milton Martin Toyota?

Milton Martin Toyota has been family-owned for more than 60 years and has built a reputation for exceptional customer service, integrity, and community involvement. Our culture is centered around our core values of Character, Care for People, Commitment to Service, and Continuous Improvement.

If you're looking for a long-term career with opportunities to grow, we'd love to hear from you.