Automotive Service BDC Agent: Drive Appointments & Experience

Lhmford; Tysons (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock Awards (select roles)

Job summary

Koons Tysons Toyota is seeking a energetic BDC Service Agent to manage inbound and outbound calls and emails, identify automotive service needs, and coordinate with service advisors to schedule vehicle service appointments. You will greet customers, document interactions, and adhere to dealership processes to ensure a high level of customer satisfaction.

The role emphasizes strong communication, rapid response, and accurate data entry, with training provided and weekly compensation in a

Qualifications

• Must be able to receive a high volume of inbound calls.
• Excellent customer service mindset and motivation to succeed.
• Ability to multi-task in a fast-paced environment.
• Strong phone and computer skills required.
• Minimum typing speed of 35–40 wpm.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails in a timely manner.
• Identify customer needs and provide information on service appointment availability.
• Schedule vehicle service appointments in coordination with service advisors.
• Greet customers and communicate shuttle options if needed.
• Document all contacts thoroughly in the customer management system.

Skills

Inbound calls

Customer service

Phone skills

Typing speed

Tools

CRM systems

Job description

Koons Tysons Toyota is seeking a energetic BDC Service Agent to manage inbound and outbound calls and emails, identify automotive service needs, and coordinate with service advisors to schedule vehicle service appointments. You will greet customers, document interactions, and adhere to dealership processes to ensure a high level of customer satisfaction.

The role emphasizes strong communication, rapid response, and accurate data entry, with training provided and weekly compensation in a