BDC Service Agent - Nalley Lexus Galleria

Asbury Automotive Group; Smyrna (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and f&

Job summary

Asbury Automotive Group in Smyrna, GA seeks a dedicated BDC Service Agent to manage inbound and outbound calls and emails, identify customer needs, and schedule vehicle service appointments with service advisors.

You will document interactions in the CRM, follow scripts, and provide courteous service to a high-volume customer base, with weekly pay and comprehensive benefits.

Qualifications

• Experience in call center, BDC, or service department environments.
• Excellent communication and active listening skills.
• Typing speed of 35–40 wpm with accuracy.
• Able to multi-task and work in a fast-paced setting.

Responsibilities

• Handle high-volume inbound/outbound calls and emails.
• Schedule service appointments in collaboration with service advisors.
• Greet customers and provide shuttle information when needed.
• Document all customer interactions in the system accurately.
• Follow dealership processes and scripts to collect information.

Skills

Customer service

Communication skills

Typing 35-40 wpm

Team player

High call volume handling

Tools

CRM system

Job description

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities