Dealership Service BDC Agent Larry H. Miller Toyota Murray

Asbury Automotive Group; Murray (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid holidays & paid time off

Paid training

Stock Awards

Health and retirement benefits

Job summary

Asbury Automotive Group in Murray, UT is seeking a motivated BDC Service Agent to handle high-volume inbound and outbound calls and emails, identify customer needs, and schedule service appointments.

You will collaborate with service advisors, document interactions in our CRM, follow scripts, and deliver outstanding guest experiences while supporting the car‑buying and service process.

Qualifications

• Must be able to handle a high volume of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide shuttle information when needed
• Identify automotive service needs through customer communication
• Follow dealership processes with high contact frequency
• Document all contacts in the customer management system
• Complete internet lead management service work plans daily
• Answer calls promptly, professionally and courteously
• Use scripts to collect customer information and document in the system
• Adhere to Asbury phone scripts
• Excellent customer service skills and motivation to succeed
• 50+ calls per day typical
• Advanced computer & phone skills
• Typing speed 35–40 wpm minimum
• Experience using customer tracking systems for calls/appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast-paced environment
• Various language proficiencies are a plus
• Team player
• Must be at least eighteen years old
• Pass pre-employment screens (background and drug test)

Responsibilities

• Handle high-volume inbound/outbound calls and emails
• Schedule service appointments with the service department
• Greet customers and provide shuttle information as needed
• Identify and communicate automotive service needs
• Follow dealership processes with high contact frequency
• Document all contacts in the CRM
• Manage internet lead work plans daily
• Answer calls promptly and professionally
• Use scripts and document customer information in the system
• Adhere to company phone scripts
• Deliver excellent customer service
• Maintain high-volume call handling
• Demonstrate strong computer and phone skills
• Meet minimum typing speed requirement
• Utilize CRM to track calls and appointments
• Leverage prior BDC/sales experience where applicable
• Possess multitasking capabilities
• Be open to multiple languages
• Collaborate as a team
• Meet age and background screen requirements

Skills

Customer service

Phone etiquette

Multi-tasking

Typing speed

CRM systems

Communication skills

Tools

CRM software

Phone system

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities