Service BDC Associate – Generate Online Appointments

Sonic Automotive, Inc.; McKinney, Northern (TX, KY); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Sonic Automotive, Inc. in McKinney, TX seeks a Service BDC Associate to generate service appointments and respond to online inquiries with a premium customer experience. You will use CRM tools to manage leads and ensure accurate data entry while learning about inventory, financing, and incentives.

The role offers hourly compensation ranging from $16 to $18 depending on experience, with a focus on teamwork, accuracy, and professional communication in a fast-paced setting.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Excellent verbal and written

Teamwork in fast-paced env

Call center environment

Organizational & time management

Reading/comprehending rules & policies

Job description

Sonic Automotive, Inc. in McKinney, TX seeks a Service BDC Associate to generate service appointments and respond to online inquiries with a premium customer experience. You will use CRM tools to manage leads and ensure accurate data entry while learning about inventory, financing, and incentives.

The role offers hourly compensation ranging from $16 to $18 depending on experience, with a focus on teamwork, accuracy, and professional communication in a fast-paced setting.