Service BDC Associate - Drive Auto Appointments

BOWSER PONTIAC INC; Monroeville (Allegheny County); On-site; USD 38,000 - 48,000; Full time

Job summary

Bowser Automotive in Monroeville, PA is seeking a Service Business Development Center Associate to support our Service departments. The role involves handling emails and phone calls to schedule vehicle service, maintenance, or inspections, and working as the first point of contact for customers.

You will collaborate with Service and Sales teams, participate in outreach campaigns, and maintain accurate daily reporting.

Qualifications

• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions to schedule appropriate service times.
• Strong work ethic and ability to manage multiple priorities in a fast-paced environment.
• Team player with the ability to work independently.
• Professional and friendly attitude with rapport-building skills over phone and online.
• Ability to learn and navigate new software quickly.
• Ability to type 30 wpm+.
• Telesales experience preferred.

Responsibilities

• Receive inbound calls and internet inquiries to schedule customers for service appointments.
• Place outbound follow-up calls to customers regarding their service experience.
• Send email notifications to remind customers of upcoming inspections and routine maintenance.
• Participate in service BDC outreach campaigns.
• Attend training to gain basic understanding of automotive repair activities in the service department.
• Collaborate with the Sales BDC staff.
• Complete daily reporting/documentation as shift requires.
• Maintain rapport and communication with service department staff.
• Answer questions about vehicle service appointments.
• Meet Quality Assurance requirements and other key performance metrics.
• Follow Bowser policies and procedures including safety policies.

Skills

Interpersonal skills

Communication

Listening skills

Multitasking

Teamwork

Professional demeanor

Software navigation

Typing speed

Telesales experience

Job description

Bowser Automotive in Monroeville, PA is seeking a Service Business Development Center Associate to support our Service departments. The role involves handling emails and phone calls to schedule vehicle service, maintenance, or inspections, and working as the first point of contact for customers.

You will collaborate with Service and Sales teams, participate in outreach campaigns, and maintain accurate daily reporting.