Auto Service BDC Specialist: High-Volume Appointment Setter

Turner Kia; Harrisburg (Dauphin County); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay plans w/ monthly bonus

Full paid training and support

Quality work environment

Medical Insurance

Dental Insurance

Vision Coverage

Job summary

Hireology in Harrisburg, PA is seeking a Business Development Center Representative to handle high-volume inbound/outbound calls and emails, book service appointments, and generate service leads for our busy service department.

You will maintain the dealership's customer database, follow up with prospects to secure appointments, drive add-on services, and support the service team to meet daily and monthly sales targets, while delivering professional and courteous customer experience.

Qualifications

• Previous call center experience, a plus
• Proficient computer skills
• Competent in communicating through email, telephone and text
• Professional appearance and demeanor

Responsibilities

• Communicate effectively with internet customers and prospects by phone, email or text
• Demonstrate thorough knowledge of all dealership products and services
• Maintain an ongoing customer database to capture repeat business
• Handle incoming calls
• Handle 80-100 Inbound/Outbound calls per day using dealership resources - NO COLD CALLING
• Set Service appointments for customers to visit our Service Department - may require selling add on services
• Utilize the hands-on training and coaching provided to effectively build rapport with customers, overcome concerns and objection, and motivate customers to make appointments
• Help dealership achieve sales and service goals by developing business and following up on opportunities

Skills

Customer communication

Call center experience

Appointment scheduling

Data entry

Team player

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Hireology in Harrisburg, PA is seeking a Business Development Center Representative to handle high-volume inbound/outbound calls and emails, book service appointments, and generate service leads for our busy service department.

You will maintain the dealership's customer database, follow up with prospects to secure appointments, drive add-on services, and support the service team to meet daily and monthly sales targets, while delivering professional and courteous customer experience.