Service BDC Associate: Drive Appointments & CRM Excellence

Town and Country Toyota; Charlotte (NC); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

401k

PTO

Training program

Car purchase/lease benefits

Personal automotive concierge service

Job summary

Town and Country Toyota, a Sonic Automotive family dealership, seeks a Service BDC Associate to generate service appointments and respond to internet inquiries. This role uses CRM software and lead management tools to manage inquiry flow and customer files in a fast-paced setting.

You will be trained to understand all products and services offered, with knowledge of inventory and financing programs. The position offers full-time hours and comprehensive benefits designed to support your

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Job description

Town and Country Toyota, a Sonic Automotive family dealership, seeks a Service BDC Associate to generate service appointments and respond to internet inquiries. This role uses CRM software and lead management tools to manage inquiry flow and customer files in a fast-paced setting.

You will be trained to understand all products and services offered, with knowledge of inventory and financing programs. The position offers full-time hours and comprehensive benefits designed to support your