BDC Associate Fixed Ops - Momentum BMW/MINI

Sonic Automotive, Inc.; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Sonic Automotive, Inc. is seeking a Service BDC Associate for Momentum BMW/MINI in Houston, TX. The role focuses on generating service appointments and delivering a premium customer experience via the internet and CRM tools.

You will respond to inquiries, manage data, and coordinate with the service team to support dealership objectives. Prior call-center experience and strong communication skills are valued for success in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience working in a call-center environment.
• Strong organizational and time-management skills.
• Ability to read and comprehend rules, regulations, policies, and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms, and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and maintain honesty in all interactions with customers.

Skills

Communication skills

Teamwork

Call center

Organizational skills

Policy comprehension

Job description

BDC Associate Fixed Ops - Momentum BMW/MINI in Houston, TX at Sonic Automotive

Location: 9570 Southwest Freeway, Houston, TX 77074

Job Type: Sales

Experience: Associate

About

Sonic Automotive family dealership offers a supportive environment where you can grow professionally. Our 100+ dealerships are committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose: The Service BDC Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries promptly, professionally, accurately, and courteously. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. The service BDC associate will be trained to understand all products and services offered, inventory, and financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms, and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and maintain honesty in all interactions with customers.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience working in a call-center environment.
• Strong organizational and time-management skills.
• Ability to read and comprehend rules, regulations, policies, and procedures.

Benefits

Enjoy comprehensive training, competitive compensation, and unparalleled benefits. Join our organization for a career that offers growth, training, and employee-focused advantages.