Service BDC Appointment Coordinator - Toyota

Fred Haas Companies; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Fred Haas Toyota Country in Houston, TX seeks a Service BDC Professional to contact customers, schedule and confirm appointments, and support the Service department. The role requires good phone/email communication and basic computer skills.

The position offers weekday hours (with some Saturdays) in a customer-focused environment and opportunities to train on our systems. Bilingual abilities are a plus, and a valid driver's license is required.

Qualifications

• High school diploma or GED required.
• Proficient with Microsoft Office and basic computer skills.
• Valid driver's license required.

Responsibilities

• Contact new and existing Service department customers by phone and/or email.
• Schedule and confirm or reschedule appointments.
• We will train on existing computer systems.
• Handle high call volumes and multitask efficiently.

Skills

Bilingual English/Spanish

Strong computer skills

Strong telephone skills

Call center experience

Appointment setting

Telemarketing experience

Multitasking

Team player

Call volume management

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office (Word & Excel)

Job description

Fred Haas Toyota Country
22435 S.H. 249
Houston, TX 77070
Located at Spring Cypress & 249, just 5 mins Northof the Beltway!

Service BDC Professional –Toyota

*Bilingual a plus--- 10am-7pm weekdays, one Saturday a month 8am-5pm.

Job Responsibilities

• Contacting our new and existing Service department customers via telephone and/or email
• Setappointments for our valued Service customers.
• Contact customers toconfirm or reschedule appointments.
• We will train on existing computer systems
• Shift will be 9a-6p,Mon-Fri...ability to work some Saturdays 8-5...we are closed on Sunday

Skills/Qualifications

• Bi-lingual - English/Spanish Speaker is a plus!
• Strong computer and telephone skills
• Microsoft Office knowledge is important...Word and Excel
• PriorCall Centerexperience preferred but not mandatory
• Appointment Setting/Telemarketing Experience Preferred
• Great Telephone Communication Skills
• Able to mutli-task
• Team Palyer
• The ability to manage high call volumesand call lists simultaneously
• Strong organizational skills

The biggest difference our customers and guests experience at Fred Haas Companiesis a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business.Fred Haas Companies is continuouslyrecognized by several industry awards as a leader among its peers.Fred Haas Companieshas a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career.

Job Requirements

• High school diploma/GED
• Basic computer skills
• Must Have Valid Driver's License

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.