Automotive BDC Representative

Toyota of Orlando; Orlando (FL); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Daily guaranteed pay

Top commissions up to $100,000/yr

Full benefits

Career development

Training opportunities

High customer traffic

Job summary

Toyota of Orlando is seeking a bilingual Appointment Setter to join our team. You will contact prospective customers in a high-volume call center to schedule appointments for our Sales team, supporting our sales efforts with strong phone skills and a goal-driven approach.

We offer daily guaranteed pay, competitive commissions with top performers earning up to $100,000/year, a full benefits package, ongoing training, and a supportive team culture at a stable dealership with high customer traffic.

Qualifications

• 1-2 years customer service experience in an outbound calling environment.
• Outstanding written and verbal communication skills.
• Prior phone experience required.
• Bilingual fluency in English and Spanish or Portuguese is required for this position.

Responsibilities

• Maintain a minimum standard of outbound calls to prospective customers.
• Aim to transfer or set appointments for customers to visit the dealership.
• Answer sales calls and inquiries promptly and follow up with unsold customers.
• Adhere to lead management guidelines for each lead in the database.
• Respond to internet leads and inquiries and record interactions in the CRM.
• Other reasonable duties as may be requested.

Skills

Customer service

Phone experience

Bilingual English/Spanish/Portuguese

Tools

MS Office

CRM/Lead tracking

Job description

Are you a people person with strong phone skills, a drive to succeed, and eager to earn more? Toyota of Orlando is looking for a bilingual, goal-driven Appointment Setter to join our dynamic team! The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.

What We Offer :

• Daily guaranteed pay
• Competitive commission plan — top performers earn up to $100,000/year
• Full benefits package (medical, dental, vision, PTO, etc.)
• Supportive leadership and strong team culture
• Ongoing training and career development
• Stable, reputable dealership with high customer traffic

Job Responsibilities:

• Maintain a minimum standard of outbound calls to prospective customers
• Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
• Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
• Adhere to lead management plan guidelines for each lead in your database
• Respond to internet leads and inquiries
• Accurately record interactions with each prospective customer in our database
• Other reasonable duties as may be requested

Requirements:

• 1-2 years customer service experience in an outbound calling environment
• Outstanding written and verbal communication skills
• Prior phone experience, required
• E-leadsexperience a plus
• Automotive BDC experience
• Proficient in MS Office
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate
• Bilingual (English and Spanish or Portuguese) fluency is required for this position and must be demonstrated during the hiring process

Competencies:

• Goal–oriented individual, driven to exceed personal and team goals
• Eager to earn more
• Exceptional communication and customer service skills exemplified to internal and external customers
• Effectively collaborate with fellow employees

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.

Toyota of Orlandois proud to be an Equal Opportunity Employer.