Automotive BDC Representative

Toyota; Orlando (FL); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Daily pay

Commission plan

Full benefits

Team culture

Training & development

High traffic

Job summary

Toyota of Orlando is seeking a bilingual, goal-driven Appointment Setter to join our sales team. In this call-center environment you will contact prospective customers by phone to schedule appointments for our Sales team, supporting our dealership's growth.

The role emphasizes outbound calling, timely follow-ups, and accurate data entry. We offer daily guaranteed pay, a strong commission plan with top earners reaching six figures, comprehensive benefits, ongoing training, and a supportive team

Qualifications

• 1–2 years in outbound customer service.
• Outstanding written and verbal communication skills.
• Prior phone experience required.
• Bilingual fluency demonstrated during hiring.
• Automotive BDC experience preferred.

Responsibilities

• Maintain a minimum standard of outbound calls to prospective customers.
• Approach each call with a goal to transfer or set an appointment for customers to visit the dealership.
• Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers.
• Adhere to lead management plan guidelines for each lead in your database.
• Respond to internet leads and inquiries.
• Accurately record interactions with each prospective customer in our database.
• Other reasonable duties as may be requested.

Skills

Bilingual EN/ES/PT

Phone experience

Outbound calling

Customer service

MS Office

Automotive BDC

Written communication

Tools

MS Office

Job description

Are you a people person with strong phone skills, a drive to succeed, and eager to earn more? Toyota of Orlando is looking for a bilingual, goal-driven Appointment Setter to join our dynamic team! The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.

What We Offer :

• Daily guaranteed pay
• Competitive commission plan — top performers earn up to $100,000/year
• Full benefits package (medical, dental, vision, PTO, etc.)
• Supportive leadership and strong team culture
• Ongoing training and career development
• Stable, reputable dealership with high customer traffic

Job Responsibilities:

• Maintain a minimum standard of outbound calls to prospective customers
• Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
• Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
• Adhere to lead management plan guidelines for each lead in your database
• Respond to internet leads and inquiries
• Accurately record interactions with each prospective customer in our database
• Other reasonable duties as may be requested

Requirements:

• 1-2 years customer service experience in an outbound calling environment
• Outstanding written and verbal communication skills
• Prior phone experience, required
• E-leadsexperience a plus
• Automotive BDC experience
• Proficient in MS Office
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate
• Bilingual (English and Spanish or Portuguese) fluency is required for this position and must be demonstrated during the hiring process

Competencies:

• Goal–oriented individual, driven to exceed personal and team goals
• Eager to earn more
• Exceptional communication and customer service skills exemplified to internal and external customers
• Effectively collaborate with fellow employees

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.

Toyota of Orlandois proud to be an Equal Opportunity Employer.