BDC Service Clerk

Bayway Lincoln; Baytown (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Commission-based pay

Paid time off

401K retirement plan

Health, Vision, and Dental benefits

Job summary

Wischnewsky CDJR in Baytown, TX is seeking a Service BDC Representative to join our Service Department. This full-time role focuses on outbound calls, scheduling service appointments, and contacting customers with open recalls to drive traffic to the service bay.

You'll use Excel and other computer programs to organize customer data, maintain accurate records, and meet daily appointment goals, with competitive base pay and opportunities for bonuses.

Qualifications

• Experience handling high-volume outbound calls.
• Ability to schedule service appointments and manage recalls.
• Proficiency with Excel and basic computer programs.
• Valid driver's license and insurable.
• Background check and drug screening required.

Responsibilities

• Make outbound calls to customers using provided lists.
• Contact customers with open manufacturer recalls and schedule recall repairs.
• Schedule appointments for maintenance, services, and repairs.
• Follow up with customers due for service and maintain records.
• Meet daily outbound call and appointment-setting goals.

Skills

Strong computer skills

Outbound calls

Organization

Attention to detail

Tools

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE DEPARTMENT Full Time Sales Baytown, TX, US

Salary Range: $15.00 To $18.00 Annually

Wischnewsky CDJR is seeking a motivated, organized, and computer-savvy Service BDC Representative to join our growing service department! We are focused on growing our service department and delivering an excellent customer experience. We provide the customer lists, tools, and support needed to succeed. We’re looking for someone who can stay organized, consistently make calls, and turn customer conversations into scheduled service appointments.

This position is primarily responsible for making outbound calls to customers, scheduling service appointments, contacting customers with open vehicle recalls, and helping drive traffic into our service department. Customer call lists will be provided! We are looking for someone who is comfortable on the phone, highly organized, and proficient with computers and spreadsheets.

Position Summary

Position: BDC Service Representative

Classification: Full Time

Reports To: Service Manager

Work Location: In person; Baytown TX

Essential Duties include but are not limited to:

• Make outbound calls to customers using provided customer lists.
• Contact customers with open manufacturer recalls and schedule appointments to have recall repairs completed.
• Schedule appointments for routine maintenance, recommended services, and vehicle repairs.
• Follow up with customers who are due or overdue for service.
• Utilize Microsoft Excel and other computer programs to organize customer information, track calls, and manage appointment lists.
• Maintain accurate records of customer interactions, scheduled appointments, and follow-up activities.
• Meet daily outbound call and appointment-setting goals.
• Work closely with service advisors and management to maximize appointment opportunities.
• Provide professional and friendly customer service.
• Other Duties May be assigned

Knowledge, Skills & Abilities:

• Strong computer skills are required.
• Proficiency in Microsoft Excel and spreadsheets is strongly preferred.
• Ability to organize, update, and maintain customer databases and tracking spreadsheets.
• Comfortable making a high volume of outbound calls daily.
• Strong organizational skills and attention to detail.
• Self-motivated with the ability to work independently and meet performance goals.
• Previous BDC, call center, customer service, or automotive dealership experience is a plus.
• Ability to multitask and learn new computer systems quickly.

Relevant Work Experience & Other Requirements:

• Must meet dealerships requirements for employment which include background check and drug screening
• Competitive base pay
• Bonus opportunities for appointments scheduled
• Performance-based earning potential
• Paid training
• Opportunities for career growth and advancement
• Positive, team-oriented work environment
• Previous dealership BDC/customer service experience is a plus
• Ability to multitask and prioritize tasks
• Proficiency with computers and various software applications
• Must have a valid driver’s license and be insurable based on driving record.
• Must be a minimum of eighteen years of age
• Must be punctual and reliable.

Physical Requirements:

• Must be able to sit, stand, and/ or walk for extended periods of time
• Competitive Commission Based Pay Plan
• Paid Time Off
• 401K retirement plan & annual employer match
• Health, Vision, and Dental benefits
• Health Savings Account
• Company Paid Life Insurance
• Disability, Voluntary Life, & Supplemental plan options
• Discounts, perks, and incentives
• Paid Training
• Opportunity for Growth & Development
• Safe & Team Oriented Work Environment

Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).