Service BDC Agent - Growth & Training Path

COLUMBUS MOTOR COMPANY; Columbus (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Columbus Motor Company is seeking an enthusiastic Service BDC Agent to join our team. We offer a benefits package including vacation, medical, dental, vision, and employee discounts.

We have an in-house Training team and promote from within in a family‑oriented environment. The BDC Agent will schedule service reservations and inform customers about their appointments, ensuring a positive experience and timely updates while parts orders are processed.

Qualifications

• 1-2 years of customer service or call center experience preferred, but not required.
• Must be able to read and comprehend instructions and information.
• Must speak and write English fluently; Spanish fluency is optional but beneficial.

Responsibilities

• Answers incoming calls and makes outbound calls to schedule service appointments with service customers.
• Verify customer and vehicle information and service needs.
• Conduct 24-hour reminder call for all service appointments.
• Display thorough knowledge of dealership products and services.
• Contacts internet customers regarding service inquiries or scheduling requests.
• Complete call sheets to turn into Service Manager for feedback.
• Communicate with service advisors to keep customers informed about service status.
• All other duties as assigned.

Skills

Customer service

Call center experience

English fluency

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

PowerPoint

Excel

In-house software

Job description

Columbus Motor Company is seeking an enthusiastic Service BDC Agent to join our team. We offer a benefits package including vacation, medical, dental, vision, and employee discounts.

We have an in-house Training team and promote from within in a family‑oriented environment. The BDC Agent will schedule service reservations and inform customers about their appointments, ensuring a positive experience and timely updates while parts orders are processed.