Service BDC Agent – Fast Auto Appointments

Momentum BMW; Denver (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with match

Paid time off

Parental leave

Job summary

Sonic Automotive is seeking a Service BDC Agent in Denver, CO to generate service appointments from internet inquiries. You will respond promptly and professionally, manage customer data in the CRM, and monitor interest levels while becoming knowledgeable about vehicles, services, and incentives.

This role emphasizes accuracy, courtesy, and timely reporting in a fast-paced dealership environment. Ideal candidates have prior BDC or high-volume call center experience, strong phone communication,

Qualifications

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate service appointments and track customer interest.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports and documentation on time.
• Exhibit ethical behavior and high customer satisfaction.

Skills

Phone communication

Customer service

Team orientation

Goal oriented

Tools

CRM software

Lead management tools

Job description

Sonic Automotive is seeking a Service BDC Agent in Denver, CO to generate service appointments from internet inquiries. You will respond promptly and professionally, manage customer data in the CRM, and monitor interest levels while becoming knowledgeable about vehicles, services, and incentives.

This role emphasizes accuracy, courtesy, and timely reporting in a fast-paced dealership environment. Ideal candidates have prior BDC or high-volume call center experience, strong phone communication,