Service BDC Agent: Appointments & Customer Experience

Sonic Automotive; Denver (CO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Company-paid life insurance

401(k) retirement plan with company 1:

Paid time off

Parental leave

Job summary

Sonic Automotive, BMW of Denver Downtown, is hiring a Service BDC Agent to generate service appointments and deliver top-tier customer experiences. You will manage inquiries via the internet, input data into the CRM, and use lead tools to drive vehicle service bookings.

The role emphasizes accuracy, professionalism, and teamwork in a fast-paced dealership environment, with a full-time schedule and competitive hourly pay.

Qualifications

• BDC experience at an automotive dealership is required.
• Experience in a high-volume call center environment or commission-driven role.
• Excellent interpersonal skills over the phone.
• Able to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Must have a valid driver’s license with an acceptable driving record.
• Legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.

Skills

BDC experience

High-volume call center

Interpersonal skills

Goal-driven

Independent & team player

Organizational & time management

Job description

Sonic Automotive, BMW of Denver Downtown, is hiring a Service BDC Agent to generate service appointments and deliver top-tier customer experiences. You will manage inquiries via the internet, input data into the CRM, and use lead tools to drive vehicle service bookings.

The role emphasizes accuracy, professionalism, and teamwork in a fast-paced dealership environment, with a full-time schedule and competitive hourly pay.