Service BDC Agent — Elevate Customer Experience

Norfolk Motor Company; Norfolk (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Vacation time

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

Norfolk Auto Center is seeking a motivated BDC Agent to join our team in Northeast Nebraska. The role focuses on scheduling service reservations, contacting customers to ensure satisfaction, and informing them of vehicle status while they wait for service.

We value a positive attitude and teamwork and offer great benefits and growth opportunities. We are an Equal Opportunity Employer and encourage applicants from diverse backgrounds to apply.

Qualifications

• 18+ age required for eligibility.
• 1–2 years of call center or customer service experience preferred.
• High school diploma or GED preferred.
• Valid in-state driver’s license.
• Ability to read and comprehend instructions.
• Fluent in English; Spanish is optional but beneficial.

Responsibilities

• Schedule service appointments via outbound and inbound calls.
• Verify customer and vehicle information and service needs.
• Conduct 24-hour reminder calls for all service appointments.
• Provide status updates on customer vehicles and communicate with service advisors.
• Coordinate with internet inquiries and feedback; use call sheets to inform management.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

English fluency

Microsoft Office

Spanish (optional)

Education

High school diploma or GED

Tools

In-house software

Job description

Norfolk Auto Center is seeking a motivated BDC Agent to join our team in Northeast Nebraska. The role focuses on scheduling service reservations, contacting customers to ensure satisfaction, and informing them of vehicle status while they wait for service.

We value a positive attitude and teamwork and offer great benefits and growth opportunities. We are an Equal Opportunity Employer and encourage applicants from diverse backgrounds to apply.