BDC Coordinator - Town and Country Toyota

Sonic Automotive

Charlotte (NC)

On-site

USD 84,000 - 125,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Paid time off that grows with you

Employee pricing on purchases and leases

Free and discounted gym membership options

Exclusive travel deals

Job summary

A major automotive dealer in Charlotte, NC, is seeking a BDC Coordinator. This role involves generating service appointments and delivering an exceptional customer experience. Candidates should possess strong communication and multitasking skills. Previous experience in a call center or automotive dealership is preferred. The expected income ranges from $84,000 to $125,000 annually.

Qualifications

Previous experience in a high-volume call center or quota-driven role.
Goal-driven to meet and exceed store appointment goals.
Ability to work independently and as part of a team.

Responsibilities

Respond to internet inquiries with courtesy and professionalism.
Promptly enter customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences.

Skills

Good communication skills

Ability to multitask

Interpersonal skills over the phone

Organizational and time management skills

Job description

BDC Coordinator - Town and Country Toyota in Charlotte, NC at Sonic Automotive

Location: 9101 South Boulevard
Charlotte, NC 28273

Job Type: Customer Service

Experience: Associate

About

Town and Country Toyota, is a Sonic Automotive Dealership.

Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

Our associates are happy to work here because:

We boast the lowest turnover in the industry.
We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
We are committed to developing and promoting within the company.
We are technology based - most jobs use IPads or IPhones that we provide.
Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
We encourage peer to peer teamwork and recognition.
Special benefits to purchasing and leasing a car.
Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The ServiceBDC Associate is responsible for generating appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The serviceBDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports, forms and other documentation on a timely basis.
Perform cashier duties as requested.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

****Candidate must possess good communication skills and be able to multitask in a fast and growing environment.****

Previous experience in either a high-volume call center environment or quota-driven role.
Excellent interpersonal skills over the phone.
Goal-driven to meet and exceed store appointment goals.
Ability to work independently and as part of a team in a fast paced environment
Strong organizational and time management skills
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications