Service BDC Admin

Lithia Motors; Village of Yorkville (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays & PTO

Short- and long-term disability

401(k) retirement plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Lithia & Driveway's Subaru of Utica Yorkville is hiring a Business Development Center Administrator. You will report to the Service Manager and work on-site in Yorkville, NY, supporting parts, service and sales teams.

Responsibilities include building customer databases, following up, learning product details and promotions, using internet department tools to boost appointments, and scheduling leads from various sources.

Qualifications

• High School diploma or equivalent.
• Minimum 18 years old.
• Drug-free workplace.
• Equal employment opportunity statement.

Responsibilities

• Develop and manage customer records for parts, service and sales.
• Gather accurate customer information for follow-up and retention.
• Build knowledge of product information, pricing, and promotions.
• Use internet department tools to increase appointments, sales and retention.
• Schedule solid appointments from calls, leads, referrals, and past customers.

Skills

Customer service

Time management

Typing

Phone & computer basics

Education

High School Diploma

Job description

Dealership: L0744 Subaru of Utica Subaru of Utica Yorkville

Are you ready to grow your career? Join a dealership team where you can make an impact. We are committed to Growing our Company and Growing our People! We are one of over 300 Lithia & Driveway dealerships nationwide. Come be a part of the Automotive Industry future with the Lithia & Driveway family, a Fortune 200 company. We are growing fast! And with growth comes opportunity! You will report to the Service Manager. This is an on-site position in Yorkville, NY.

What you'll do:

• The Business Development Center (BDC) Administrator develops, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
• Gather accurate customer information to create a database for follow-up and retention.
• Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Use computer and phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call‑ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

What you'll bring:

• You will provide information to customers and employees.
• You will manage your time.
• You will type.
• Basic and phone computer experience.

Benefits:

• Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs
• Est. Hourly Earnings ranges from $17.00-$21.00 plus bonus/commission Actual pay offered may vary depending on experience, job-related knowledge/bonus/commission, location, etc.

High School graduate or equivalent, 18 years or older required.

We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!