Service BDC

Ted Moore Auto Group; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Health, Dental, Vision, Life, FSA

401K with match

Paid vacations

Free parking

Job summary

Ted Moore Auto Group in Oklahoma is seeking a Service BDC Coordinator to lead the Service BDC department, train agents, monitor performance, and communicate with the Service BDC Coordinator to uphold department standards.

The ideal candidate is a team player with strong communication, organization, and time-management skills, proficient in MS Office and CRM tools, and able to handle a fast-paced environment while maintaining accuracy and reliability.

Qualifications

• Must work well in a team environment.
• Excellent time management and ability to prioritize work.
• Attention to detail and ability to solve problems.
• Excellent written and verbal communication skills.
• Strong organizational skills with ability to multi-task.

Responsibilities

• Train new employees on department processes, procedures, and goals.
• Assist with coordinating service BDC agents on performance and duties.
• Produce daily, weekly and monthly reports.
• Continued learning of new systems and products.

Skills

Team player

Positive attitude

Time management

Communication skills

Organizational skills

Attention to detail

Problem solving

Multitasking

Reliability

Education

Associates degree

Tools

CRM software

Xtime

Microsoft Office

Google Suite

Job description

Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Do you have a desire to Succeed? Then Ted Moore Auto Group is the right fit for you!

We are seeking an individual to serve as the Service BDC Coordinator to oversee Service BDC department employees. The job duties and functions include training, overseeing Service BDC Agents on inbound and outbound call quality and performance, and daily communication with Service BDC Coordinator to maintain department standards.

About Us:

Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.

Benefits We Offer:

• Some work schedule flexibility available
• Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
• Paid vacations
• 401K plan with match
• Free Parking

Requirements:

• Works well in a team environment
• Happy and Positive Attitude
• Proficiency in MS Office (MS Excel and MS Word)
• Excellent time management skills and the ability to prioritize work and handle work flow
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Must be able to work under pressure
• Associates degree
• Must have a valid driver’s license
• Reliable source of transportation

Job Responsibilities:

• Train new employees as needed on processes, procedures, and goals of the department
• Assist with coordinating service BDC agents on performance and duties
• Produce daily, weekly and monthly reports
• Continued learning of new systems and products

Skill/Qualifications:

• Excellent communication both written and verbal
• Excellent organizational skills
• Works well within a team environment as well as independently
• Time management skills required - dependability
• Familiarity with CRM / Xtime software is a plus
• Strong knowledge of Microsoft office products and Google Suite
• A background in Automotive Service department
• Ability to pass criminal background check