Service BDC

Hireology; Florida; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Opportunities for career growth and专业

Supportive and friendly work环境

Employee discounts on vehicle services

Job summary

Pines Auto Group in Pembroke Pines, FL, is seeking a Service BDC to be the first contact for customers seeking automotive service. You will handle calls and emails, schedule appointments, and ensure a smooth experience during visits.

The role emphasizes exceptional communication, strong organization, and the ability to multitask in a fast-paced dealership environment. Nights and weekends availability is required to support service operations.

Qualifications

• High school diploma or equivalent; additional education in customer service or automotive fields is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Previous experience in a dealership service environment or customer service role preferred.
• Proficient in using phone systems, appointment scheduling software, and basic computer applications.

Responsibilities

• Handle incoming service calls and emails promptly and professionally.
• Schedule service appointments accurately and efficiently.
• Follow up with customers regarding service reminders and confirmations.
• Maintain detailed records of customer interactions and service schedules.
• Coordinate with technicians and service advisors to ensure timely service delivery.
• Promote additional services and maintenance plans as appropriate.
• Provide excellent customer service to enhance customer loyalty and retention.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Dealership experience

Scheduling software

Education

High school diploma

Additional education in customer service or automotive fields

Tools

Phone systems

Scheduling software

Computer basics

Job description

About the Company

Pines Auto Group is a reputable automotive dealership located in Pembroke Pines, FL. We pride ourselves on delivering exceptional customer service and quality vehicles to our community. Our team is dedicated to maintaining a friendly and professional work environment where employees can thrive and grow.

As a Service BDC at Pines Auto Group, you will be an integral part of our service department, responsible for providing exceptional customer service and support. You will act as the first point of contact for customers seeking automotive service, assisting them with scheduling appointments, answering inquiries, and ensuring a smooth and positive experience throughout their visit. Your role is critical in driving customer satisfaction and maintaining the high standards our dealership is known for.

Responsibilities

• Handle incoming service calls and emails promptly and professionally.
• Schedule service appointments accurately and efficiently.
• Follow up with customers regarding service reminders and confirmations.
• Maintain detailed records of customer interactions and service schedules.
• Coordinate with technicians and service advisors to ensure timely service delivery.
• Promote additional services and maintenance plans as appropriate.
• Provide excellent customer service to enhance customer loyalty and retention.

Requirements

• High school diploma or equivalent; additional education in customer service or automotive fields is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Previous experience in a dealership service environment or customer service role preferred.
• Proficient in using phone systems, appointment scheduling software, and basic computer applications.
• For nights and weekends.

Benefits

• Opportunities for career growth and professional development.
• Supportive and friendly work environment.
• Employee discounts on vehicle services and purchases.

About the Company

Pines Auto Group is a leading automotive dealer located in Pembroke Pines, FL. We pride ourselves on delivering outstanding customer service and quality vehicles to our community. Our commitment to excellence and innovation has made us a trusted name in the automotive industry. Join our team and be part of a dynamic group dedicated to customer satisfaction and professional growth.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.