Service BDC Specialist – Auto Service Scheduler

Hireology; Florida; Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Opportunities for career growth and专业

Supportive and friendly work环境

Employee discounts on vehicle services

Résumé du poste

Pines Auto Group in Pembroke Pines, FL, is seeking a Service BDC to be the first contact for customers seeking automotive service. You will handle calls and emails, schedule appointments, and ensure a smooth experience during visits.

The role emphasizes exceptional communication, strong organization, and the ability to multitask in a fast-paced dealership environment. Nights and weekends availability is required to support service operations.

Qualifications

• High school diploma or equivalent; additional education in customer service or automotive fields is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Previous experience in a dealership service environment or customer service role preferred.
• Proficient in using phone systems, appointment scheduling software, and basic computer applications.

Responsabilités

• Handle incoming service calls and emails promptly and professionally.
• Schedule service appointments accurately and efficiently.
• Follow up with customers regarding service reminders and confirmations.
• Maintain detailed records of customer interactions and service schedules.
• Coordinate with technicians and service advisors to ensure timely service delivery.
• Promote additional services and maintenance plans as appropriate.
• Provide excellent customer service to enhance customer loyalty and retention.

Connaissances

Communication

Interpersonal skills

Organizational skills

Multitasking

Dealership experience

Scheduling software

Formation

High school diploma

Additional education in customer service or automotive fields

Outils

Phone systems

Scheduling software

Computer basics

Description du poste

Pines Auto Group in Pembroke Pines, FL, is seeking a Service BDC to be the first contact for customers seeking automotive service. You will handle calls and emails, schedule appointments, and ensure a smooth experience during visits.

The role emphasizes exceptional communication, strong organization, and the ability to multitask in a fast-paced dealership environment. Nights and weekends availability is required to support service operations.