Service BDC

Swope Motorsports; Elizabethtown (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Swope Motorsports in Elizabethtown, KY is seeking a Service BDC Coordinator to handle service calls, schedule appointments, and communicate with guests. You will support the Service Department and Parts team, ensuring smooth daily operations and positive customer engagement.

The role requires strong communication, computer skills, and a professional presence, with pre-employment screening applicable. Join a legacy of excellence in our local dealership network.

Qualifications

• Analytical thinking and ability to multitask.
• Strong written and verbal communication skills.
• Solid computer skills and familiarity with business systems.
• Self-motivated team player with a professional appearance and work ethic.

Responsibilities

• Answer all incoming service calls.
• Enter Service appointments into the system.
• Assist Parts Department in scheduling appointments for Parts guests.
• Scan for the Service Department (scanning in repair orders and service documents).
• Schedule first service appointments for Sales.
• Email new car buyers and invite them to the Service Department after vehicle purchase.
• Perform daily follow-ups with guests via phone or email.
• Update guest communication status and reminders of upcoming appointments.
• Call and attempt to reschedule missed service appointments to keep the vehicle serviced.
• Inform Toyota guests about the service department and invite them to visit.
• Support Service Manager and Advisors with tasks in the service department.
• Contact guests through text, calls, or email.

Skills

Analytical thinking

Multi-tasking

Communication skills

Computer skills

Self-motivation

Professional presence

Work ethic

Education

High School diploma or GED

Job description

Service BDC# Service BDCHot JobSWOPE TOYOTA - Elizabethtown, KY 42701## OverviewPosition TypeFull TimeJob ShiftDay## Description## **Join a Legacy of Excellence with the Swope Family of Dealerships!**Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community. With over 70 years of service and multiple locations across the area, we’ve built more than a business—we’ve built a legacy rooted in trust, integrity, and community connection.At Swope, we believe in more than just selling and servicing vehicles—we believe in supporting the people and neighborhoods around us. We’re passionate about giving back and actively involved in local initiatives, and we encourage our associates to get involved.As a BDC coordinator you will: * Answer all incoming service calls.* Enter Service appointments into system.* Assisting the Parts Department in scheduling appointments for Parts guests.* Scanning for the Service Department. (Scanning in Repair Orders and service documents.)* Schedule First service appointments for Sales.* Email new car buyers and invite them to the Service Department, this is done each time a vehicle is purchased, new or used.* Each day service follow ups are done from the previous days, either by phone call or email.* Guest communication status update calls and follow ups are done each day.* Each day reminder calls are done to inform guests of upcoming appointments.* Call and attempt to reschedule missed service appointments to keep the service guest vehicle up to par.* All Toyota guest are to be called, whether they are new or potential customers and invite them to our service department.* Assist Service Manager and Advisors with any task they need assisted with in the service department.* Contact guest by different communication channels (text, calls, email)* Receive payment from guest and be the last point of contact.## Qualifications* High School diploma or GED* Must be 18 years old or older.* Must have a valid driver's license.* Broad knowledge of new vehicle technologies and computer skills.* Ability to be analytical and multi-task.* Self-motivated, enthusiastic presence in a team environment.* Strong written and communication skills.* Consistent and stable work history and work attendance.* Professional appearance and work ethic.* All potential employees must pass pre-employment testing to include a background check and drug screen