Service BDC (Part-Time)

Creative-Automotive-Solutions-Inc; Elizabethtown (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

PTO and Sick Time

Holiday Pay

Health Insurance

HSA - Health Savings account

401K with Company match

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Identity Theft Protection

Discount Programs

Referral Programs

Employee Assistance Program

Pet Insurance

Job summary

Swope Family of Dealerships in Elizabethtown, KY, is seeking a part-time BDC Coordinator for day shifts to support the service department. You will manage incoming calls, schedule service and sales appointments, and communicate with customers via phone, email, and text.

You will collaborate with the Service Manager and Advisors, process orders, and follow up with guests to ensure timely visits and satisfaction. A valid driver's license and reliable attendance are required.

Qualifications

• High School diploma or GED required.
• Must be 18 years or older; valid driver's license.
• Broad knowledge of new vehicle technologies and computer skills.
• Analytical and multi-tasking abilities; strong written and verbal communication.
• Self-motivated with a collaborative team attitude.

Responsibilities

• Answer all incoming service calls.
• Enter service appointments into the system.
• Assist Parts Department with scheduling appointments for Parts guests.
• Scan service orders and documents for the Service Department.
• Schedule first service appointments for Sales.
• Email new car buyers and invite them to the Service Department after purchase.
• Perform daily follow-ups via phone or email.
• Update guest communication status and follow-ups daily.
• Make reminder calls for upcoming appointments.
• Call and attempt to reschedule missed service appointments.
• Reach out to all Toyota guests and invite them to the service department.
• Assist Service Manager and Advisors with tasks in the service department.
• Contact guests by text, calls, or email.
• Receive payments from guests; be the last point of contact.

Skills

Communication skills

Analytical

Multi-tasking

Team player

Education

High School diploma or GED

Tools

Computer skills

Job description

Job Details

Job Location: SWOPE TOYOTA - Elizabethtown, KY 42701
Position Type: Part Time
Job Shift: Day

Join a Legacy of Excellence with the Swope Family of Dealerships!

Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community. With over 70 years of service and multiple locations across the area, we've built more than a business-we've built a legacy rooted in trust, integrity, and community connection.

At Swope, we believe in more than just selling and servicing vehicles-we believe in supporting the people and neighborhoods around us. We're passionate about giving back and actively involved in local initiatives, and we encourage our associates to get involved.

As a BDC coordinator you will:

• Answer all incoming service calls.
• Enter Service appointments into system.
• Assisting the Parts Department in scheduling appointments for Parts guests.
• Scanning for the Service Department. (Scanning in Repair Orders and service documents.)
• Schedule First service appointments for Sales.
• Email new car buyers and invite them to the Service Department, this is done each time a vehicle is purchased, new or used.
• Each day service follow ups are done from the previous days, either by phone call or email.
• Guest communication status update calls and follow ups are done each day.
• Each day reminder calls are made to inform guests of upcoming appointments.
• Call and attempt to reschedule missed service appointments to keep the service guest vehicle up to par.
• All Toyota guests are to be called, whether they are new or potential customers and invite them to our service department.
• Assist Service Manager and Advisors with any task they need assisted with in the service department.
• Contact guests by different communication channels (text, calls, email)
• Receive payment from guests and be the last point of contact.

Qualifications

• High School diploma or GED
• Must be 18 years old or older.
• Must have a valid driver's license.
• Broad knowledge of new vehicle technologies and computer skills.
• Ability to be analytical and multi-task.
• Self-motivated, enthusiastic presence in a team environment.
• Strong written and communication skills.
• Consistent and stable work history and work attendance.
• Professional appearance and work ethic.
• All potential employees must pass pre-employment testing to include a background check and drug screen

Benefits

• PTO and Sick Time available first of the month after 60 days of employment
• Holiday Pay starting first day of employment
• Wellness Reimbursement
• Health Insurance
• HSA - Health Savings account with company match (dollar for dollar match)
• 401K with Company match
• Vision Insurance
• Dental Insurance
• Company paid basic life insurance and AD&D insurance
• Supplemental life Insurance
• Company paid Short Term Disability
• Long Term Disability
• Critical Illness and Accident Coverage
• Prepaid Legal Insurance
• Identity Theft Protection
• Discount Programs
• Referral Programs
• Employee Assistance Program
• Pet Insurance