Service BDC

Swope Family of Dealerships; Elizabethtown (KY); On-site; USD 19,000 - 29,000; Full time

Job summary

Swope Family of Dealerships is seeking a BDC Coordinator to manage service call inquiries, schedule appointments, and support the Service Department. You will enter appointments, assist the Parts team, scan documents, and communicate with guests across calls and emails.

This role requires strong communication, organizational skills, and reliability. You will also handle follow-ups for today’s appointments, invite new car buyers to the Service Department, and assist the Service Manager and

Qualifications

• High School diploma or GED required.
• Must be 18 years or older.
• Valid driver’s license required.
• Broad knowledge of new vehicle technologies and computer skills.
• Analytical and able to multi-task in a busy environment.
• Self-motivated with a team attitude.
• Strong written and verbal communication skills.
• Pass pre-employment checks including background and drug screen.

Responsibilities

• Answer all incoming service calls.
• Enter service appointments into the system.
• Assist Parts Department with scheduling for Parts guests.
• Scan documents for the Service Department (Repair Orders, service documents).
• Schedule first service appointments for Sales.
• Email new car buyers and invite them to the Service Department at purchase.
• Daily follow-ups with guests by phone or email.
• Update guest communication status and follow up daily.
• Call to reschedule missed service appointments.
• Invite Toyota guests (new or potential) to use the service department.
• Receive payment from guests and serve as last point of contact.
• Support Service Manager and Advisors with tasks in service department.

Skills

Communication

Data entry

Scheduling

Multi-tasking

Microsoft Office

Education

High School diploma or GED

Tools

Computer skills

Job description

As a BDC coordinator you will:Answer all incoming service calls.Enter Service appointments into system.Assisting the Parts Department in scheduling appointments for Parts guests.Scanning for the Service Department. (Scanning in Repair Orders and service documents.)Schedule First service appointments for Sales.Email new car buyers and invite them to the Service Department, this is done each time a vehicle is purchased, new or used.Each day service follow ups are done from the previous days, either by phone call or email.Guest communication status update calls and follow ups are done each day.Each day reminder calls are done to inform guests of upcoming appointments.Call and attempt to reschedule missed service appointments to keep the service guest vehicle up to par.All Toyota guest are to be called, whether they are new or potential customers and invite them to our service department.Assist Service Manager and Advisors with any task they need assisted with in the service department.Contact guest by different communication channels (text, calls, email)Receive payment from guest and be the last point of contact.High School diploma or GEDMust be 18 years old or older.Must have a valid driver's license.Broad knowledge of new vehicle technologies and computer skills.Ability to be analytical and multi-task.Self-motivated, enthusiastic presence in a team environment.Strong written and communication skills.Consistent and stable work history and work attendance.Professional appearance and work ethic.All potential employees must pass pre-employment testing to include a background check and drug screen