Service BDC Coordinator — Toyota Service Scheduling

Swope Motorsports; Elizabethtown (KY); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Swope Motorsports in Elizabethtown, KY is seeking a Service BDC Coordinator to handle service calls, schedule appointments, and communicate with guests. You will support the Service Department and Parts team, ensuring smooth daily operations and positive customer engagement.

The role requires strong communication, computer skills, and a professional presence, with pre-employment screening applicable. Join a legacy of excellence in our local dealership network.

Formación

• Analytical thinking and ability to multitask.
• Strong written and verbal communication skills.
• Solid computer skills and familiarity with business systems.
• Self-motivated team player with a professional appearance and work ethic.

Responsabilidades

• Answer all incoming service calls.
• Enter Service appointments into the system.
• Assist Parts Department in scheduling appointments for Parts guests.
• Scan for the Service Department (scanning in repair orders and service documents).
• Schedule first service appointments for Sales.
• Email new car buyers and invite them to the Service Department after vehicle purchase.
• Perform daily follow-ups with guests via phone or email.
• Update guest communication status and reminders of upcoming appointments.
• Call and attempt to reschedule missed service appointments to keep the vehicle serviced.
• Inform Toyota guests about the service department and invite them to visit.
• Support Service Manager and Advisors with tasks in the service department.
• Contact guests through text, calls, or email.

Conocimientos

Analytical thinking

Multi-tasking

Communication skills

Computer skills

Self-motivation

Professional presence

Work ethic

Educación

High School diploma or GED

Descripción del empleo

Swope Motorsports in Elizabethtown, KY is seeking a Service BDC Coordinator to handle service calls, schedule appointments, and communicate with guests. You will support the Service Department and Parts team, ensuring smooth daily operations and positive customer engagement.

The role requires strong communication, computer skills, and a professional presence, with pre-employment screening applicable. Join a legacy of excellence in our local dealership network.