Service Assurance Agent-1

FedEx; Garland (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx in Garland, TX seeks a service operations professional focused on root cause analysis to improve service, provide feedback to management, and propose actions to resolve operational problems. The role supports the service assurance network and quality improvement across all facets of operations.

Responsibilities include inventory tracking, deployment and maintenance support for devices, equipment and software, with other duties as assigned.

Qualifications

• Focuses on root cause analysis to improve service.
• Provides feedback to management.
• Offers solutions and actions to solve operational problems.
• Promotes and supports the service assurance network and quality improvement process in all facets of the operations.
• Provides inventory tracking, deployment, maintenance support for devices, equipment and software.
• Performs other duties as assigned.

Responsibilities

• Investigate operational problems and provide solutions.
• Support service assurance network and quality improvement initiatives across operations.

Skills

PC skills

Problem solving

Education

High school diploma/GED

Tools

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Job description

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)