Service Assurance Agent

FedEx Corporation; Windsor Locks (CT); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

FedEx Corporation in Windsor Locks, CT is hiring for a role focused on root cause analysis to improve service. You will provide feedback to management and develop solutions to operational problems.

The position requires a high school diploma or GED, 18 months FedEx experience, and knowledge of FedEx operations features as well as mainframe and web-based applications (Cosmos, GNSL, FAMIS, IMS, TSO, CMS). Proficiency with PC tools is essential.

Formación

• High school diploma/GED, 18 months FedEx experience required.
• Ability to complete all basic and recurrency training.
• Knowledge of FedEx operations features of service.
• Knowledge of mainframe and web-based applications (Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc.).
• Proficiency with PC applications including word processing, spreadsheets, databases and graphics.

Responsabilidades

• Focuses on root cause analysis to improve service, provide feedback to management, and offer solutions to solve operational problems.
• Promotes and supports the service assurance network and quality improvement process in all facets of operations.
• Provides inventory tracking, deployment, maintenance support for devices, equipment and software.
• Performs other duties as assigned.

Conocimientos

FedEx experience

Mainframe & web apps

PC proficiency

Educación

High school diploma/GED

Herramientas

Cosmos

GNSL

FAMIS

IMS

TSO

CMS

Word processing

Spreadsheets

Databases

Graphics

Descripción del empleo

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months FedEx experience. Ability to complete all basic and re currency training. Knowledge of FedEx operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics.

Preferred Qualifications:

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

$21.28

Additional Details:

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)