Sr Svc Agent/Non-DOT-1

FedEx; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

FedEx seeks a candidate to provide accurate information and assistance to customers, respond to inquiries, resolve issues, and promote FedEx services. The role includes essential administrative support for station operations and daily duties as assigned.

Candidates should be able to lift up to 50 lbs with appropriate equipment or assistance and demonstrate strong communication skills. Shift is Monday–Friday, 2pm–8pm, at a FedEx facility.

Qualifications

• High School Diploma or GED required.
• Ability to operate a computer terminal.
• Ability to lift 50 lbs.
• Ability to maneuver heavy packages with equipment or assistance.
• Good human relations and communications skills.

Responsibilities

• Provide accurate information and assistance to customers, respond to inquiries, resolve problems, and sell company services.
• Perform administrative support functions for station operations.
• Perform other duties as assigned.

Skills

Computer terminal operation

Lifting 50 lbs

Heavy package handling with equipment

Communication skills

Education

High School Diploma/G.E.D.

Job description

Job Duties
Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.

Additional Details

Monday through Friday from 2pm -8pm

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)