Service Delivery Assistant

Lakeside Toyota; Metairie (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

Job summary

Lakeside Toyota is looking for an Assistant Service Manager support role to help keep our service operations running smoothly. You will ensure customers feel heard, informed, and cared for while keeping the service team organized and efficient.

You will assist with greeting customers, organizing repair orders, updating status, and processing payments. This role emphasizes proactive service and a friendly, professional demeanor within a busy automotive environment.

Qualifications

• High school diploma or GED is required.
• Prior customer service or administrative experience is preferred.
• Automotive industry experience is a plus but not required.

Responsibilities

• Greet customers warmly and direct them to the appropriate service team member.
• Help prepare and organize repair orders and service tickets for the ASM.
• Update customers on vehicle status, parts needs, or additional service recommendations.
• Check out customers for final billing and process payments (credit card or cash).
• Assist in scheduling appointments.
• Maintain a clean, organized, and welcoming service reception area.

Skills

Customer service

Organization

Communication

Proactive

Education

High school diploma or GED

Tools

Dealership management software

Job description

You will keep our service operations running smoothly by supporting the Assistant Service Managers (ASM) by ensuring customers feel heard, informed, and cared for while also helping the service team stay organized and efficient. Your attention to detail and proactive approach will directly contribute to faster turnaround times, happier customers, and a more productive service lane.

Job Responsibilities

• Greeting customers warmly and direct then to the appropriate service team member.
• Help prepare and organize repair orders and service tickets for the ASM.
• Update customers on vehicle status, parts needs, or additional service recommendations.
• Check out customers for final bill. Accepting credit card informtion or cash.
• Assist in scheduling appointments.
• Maintain a clean, organized, and welcoming service reception area.

What you will need:

• A friendly, professional demeanor and a genuine desire to help people.
• Strong organizational skills and the ability to juggle multiple tasks without loosing focus.
• Comfort with basic computer systems and dealership management software (training provided).
• Excellent verbal and written communication skills.
• A proactive mindset.
• Previous customer service or administrtive experience (automotive industry experience a plus but not required).

Education and/or experience

High school diploma or GED (general equivalency dipolma; or 1 to 3 months related experience and/or training, or equivalent combination of education and experience.

Benefits

• Health
• Dental
• Vision
• 401K
• Long Term Disability
• Short Term Disability
• Paid Vacations
• Life Insurance
• Direct Deposit

About Us

We cordially invite you to come tour our new state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals.

Our new state-of-the-art building is open to serve our valued guests and employees. We have proudly serviced the community for over 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace enviroment has resulted in long-term employee retention awarding many a comfortable retirement.