Service Advisor with Experience

John Elway Chevrolet; Englewood (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

Employee discounts on parts and service

401(K) Retirement Plan

Career progression opportunities

Job summary

John Elway Chevrolet in Englewood, Colorado, seeks a personable and experienced Service Advisor. You will serve as a liaison between clients and service technicians, ensuring excellent customer service. The ideal candidate has a strong understanding of GM automotive technology.

We offer a competitive benefits package including health and dental insurance, paid training, and employee discounts. Join us to make a significant impact on the dealership's success.

Qualifications

• High school diploma or general education degree or equivalent experience.
• Experience with windows, ADP/CDK.
• Valid driver’s license and clean driving record.

Responsibilities

• Perform 'walk-a-round' with client at service arrival.
• Provide in-depth information about parts and service options.
• Maintain accurate records and documentation of all services.
• Collaborate with team members for customer experience.

Skills

Customer service skills

Communication skills

Multitasking

Knowledge of GM automotive technology

Education

High school diploma or GED

Tools

Windows operating system

ADP/CDK

Job description

John Elway Chevrolet is looking for a personable experienced Service Advisor to act as a liaison between our clients and service technicians. The ideal candidate would have a strong understanding of GM automotive technology and the automotive industry along with excellent customer service and communication skills. We offer a competitive benefits package to recognize your expertise and contributions to our team. Join our Chevrolet team and make a significant impact on the overall success of the dealership.

What We Offer

• Health insurance
• Dental and vision insurance
• Accident and disability insurance
• Company Paid Basic Life Insurance
• Company Paid Accidental D&D Insurance
• Paid time off
• Sick Time
• Paid Training
• Employee Discounts on Parts and Service
• Employee Vehicle Purchase Programs
• Referral Program
• 401(K) Retirement Plan
• Comprehensive employee recognition programs
• Career progression opportunities
• Annual Christmas Party
• Monthly Employee Meetings

Responsibilities

• Perform “walk-a-round” with client at the time of arrival for service
• Determine guest’s primary concern and review additional maintenance
• Provide in depth information about parts and service options
• Produce repair orders for guests including cost and time estimates with full transparency
• Offer transportation options at the time of service
• Follow up the guest on the status of their vehicle throughout the service visit
• Maintain high customer service and satisfaction to dealership standards as measured by surveys from different sources.
• Maintain accurate records and documentation of all services provided
• Collaborate with other team members to ensure a seamless customer experience

Qualifications

• High school diploma or general education degree or six months to one-year related experience and/or training, or equivalent combination of education and experience
• Experience with windows, ADP/CDK
• Ability to work with various extended warranty and fleet-pay companies
• Read and comprehend simple instructions, short correspondence, and memos
• Write simple correspondence
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use computers, preferably in a PC, Windows-based operating environment
• Define problems, collect data, establish facts, and draw valid conclusions
• Ability to multitask, phone, computer, and live person in front of you Read and comprehend simple instructions, short correspondence, and memos
• Valid driver’s license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.