Service Advisor

Sam Pack's Five Star Chevrolet; Carrollton (TX); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Critical illness

Hospital indemnity

Accident insurance

401(k) retirement plan

Paid vacation

Employee discounts

Drug Free Work Environment

Culture

Job summary

Sam Pack's Five Star Chevrolet in Carrollton, TX seeks a dynamic Service Advisor who delivers exceptional customer experiences by guiding clients through the service process and coordinating with technicians.

The ideal candidate communicates clearly, problem-solves with customers, and works well in a fast-paced team environment.

We offer competitive pay, comprehensive benefits, retirement plan, and opportunities for growth in a family-friendly automotive dealership.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of automotive systems and basic technical understanding.
• Ability to thrive in a fast-paced and team-oriented environment.

Responsibilities

• Greet customers and provide a warm, welcoming atmosphere in the service area.
• Listen to customers' concerns and effectively communicate with them to understand their vehicle's service needs.
• Clearly explain recommended services, costs, and timelines to customers.
• Schedule appointments and maintain an organized service appointment calendar.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance.
• Provide accurate estimates and obtain customer approval before initiating any work.
• Keep customers informed of the status of their vehicles throughout the service process.
• Resolve customer inquiries and concerns in a professional and timely manner.
• Collaborate with other team members to maintain a positive and efficient work environment.

Skills

Strong communication

Customer service

Problem solving

Automotive systems knowledge

Teamwork

Valid driver's license

Job description

Company Overview

Five Star Chevrolet, a reputable automotive dealership, is seeking a dynamic and customer-focused individual to join our team as a Service Advisor. With a commitment to excellence and customer satisfaction, we take pride in delivering top-notch automotive services.

Our Core Values

• Continuous Improvement, Fun, Integrity, Caring, Self-Discipline

Our Mission Statement

• Our mission is to provide a best-in-class experience in such a way that our customers know we are their trusted friend in the automotive business.

Our Vision Statement

• Creating a culture where employees can LOVE their jobs, and our customers LOVE our employees.

Position Summary

As a Service Advisor, you will play a crucial role in ensuring exceptional customer experiences by providing expert advice on automotive services and guiding customers through the service process. You will be the liaison between our customers and our skilled service technicians, ensuring that vehicles are serviced efficiently and to the highest standards.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Long- and Short-Term Disability Insurance
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• 401(k) retirement plan
• Paid vacation for full-time employees
• Employee discounts on automotive services and products
• Drug Free Work Environment
• We’re passionate about our culture

Responsibilities

• Greet customers and provide a warm, welcoming atmosphere in the service area.
• Listen to customers' concerns and effectively communicate with them to understand their vehicle's service needs.
• Clearly explain recommended services, costs, and timelines to customers.
• Schedule appointments and maintain an organized service appointment calendar.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance.
• Provide accurate estimates and obtain customer approval before initiating any work.
• Keep customers informed of the status of their vehicles throughout the service process.
• Resolve customer inquiries and concerns in a professional and timely manner.
• Collaborate with other team members to maintain a positive and efficient work environment.

Requirements

• Previous experience as a Service Advisor in an automotive dealership is preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of automotive systems and basic technical understanding.
• Ability to thrive in a fast-paced and team-oriented environment.
• Applicants must have a valid driver's license and must complete the pre-employment screening.

Five Chevrolet is an equal opportunity employer, and we encourage candidates of all backgrounds to apply