Service Assistant - Automotive Support, Customer Experience

Lucid Motors; San Jose (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lucid Motors in San Jose, CA is seeking a Service Assistant to support the service team in daily operations. You will handle a changing workload, assist with vehicle drops/picks, and help with basic shop tasks while developing automotive knowledge.

Candidates should be 18+, with basic auto knowledge, strong organizational and communication skills, and the ability to multitask in a fast-paced environment. Weekend availability is required.

Qualifications

• 18 years of age or older.
• Basic automotive knowledge.
• Willingness to obtain forklift certification post hire, demonstrating a commitment to safety and operational efficiency in the workplace.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Ability to stand and walk for extended periods.
• Full-time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire.

Responsibilities

• Provides a world-class customer experience to all Lucid clients, both internal and external
• Vehicle drives include dropping off or picking up customer vehicles and/or loaners, runs to the Bodyshop, test charging at EA charge stations, among others.
• Arranging Lyft rides for internal vehicle moves per request
• Assist with Pre-Delivery Inspection (PDI) carrier preparation and vehicle hand-over. When needed, help with check in process
• Assist technicians with basic repairs in the shop
• Other duties as assigned including but not limited to moving and staging vehicles, delivering parts, washing vehicles, and assisting the service department as needed

Skills

Basic automotive knowledge

Forklift certification (post hire)

Strong organizational skills

Excellent communication

Multitasking

Stand and walk

Weekend shifts

CPR training post hire

Valid driver’s license

Job description

Lucid Motors in San Jose, CA is seeking a Service Assistant to support the service team in daily operations. You will handle a changing workload, assist with vehicle drops/picks, and help with basic shop tasks while developing automotive knowledge.

Candidates should be 18+, with basic auto knowledge, strong organizational and communication skills, and the ability to multitask in a fast-paced environment. Weekend availability is required.